Assistant Branch Manager

AAA East Central - Kentucky Region; St. George (AK); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Great Pay

401k Matching

Benefits

Paid Holidays

Paid Time Off

Collaborative Environment

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

Job summary

AAA’s St. George branch is hiring an Assistant Branch Manager to oversee daily branch operations, sales leadership, and team development. You will supervise Team Members, drive service excellence, and implement sales strategies to meet goals.

The role requires strong leadership, communication, and planning skills, with a focus on delivering exceptional member experiences in a fast-paced environment. Onsite role, five days a week with Saturdays required.

Qualifications

• Excellent written and verbal communication skills.
• Demonstrated track record of successful business decision making, planning, and problem solving.
• Highly developed leadership, analytical and data-driven decision making.
• Ability to work cross-functionally across business units and functions.
• Strong planning and project management skills.
• Change management and ambiguity handling capabilities.
• Knowledge of insurance, membership sales and branch operations.
• Strong sales and Member service skills; transferable to others.
• Proficient with Google Apps Suite (Sheets, Docs, Drive, Slides).

Responsibilities

• Supervise branch operations, sales, and team development.
• Recruit, train, onboard and schedule branch team members.
• Drive sales and service to achieve branch goals.
• Set performance expectations and provide coaching and feedback.
• Distribute sales reports and monitor performance metrics.
• Manage budgeting for the branch and scheduling of facilities.
• Ensure compliance with policies, procedures and regulations.

Skills

Excellent communication

Leadership

Analytics

Cross-functional

Planning

Project management

Adaptability

Sales & service

Google Workspace

Education

High School Diploma or GED

Bachelor’s degree preferred

Valid Driver’s License

P&C License (preferred)

Tools

Google Apps Suite

Job description

All jobs / Role details

Assistant Branch Manager

St. George, UT

250 Red Cliffs Drive, #39 St. George, UT 84790 United States of America

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Summary

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA our branches are where we make good on our promises. A successful Assistant Branch Manager has highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences, and fosters a team culture of performance excellence with heart. This career level position is responsible for supervising the operational and sales functions of Team Members with minimal direction, including branch operations, individual Team Member development, and the planning and execution of sales and marketing strategy.

In addition to the sales and servicing of the full range of AAA products, the Assistant Branch Manager directs and supports building and implementing branch level sales and Team Member engagement strategies to achieve assigned goals.

This agile leader proactively learns new processes, and effectively communicates adjustments in plan, process and strategy to quickly align Team Members in an ever changing work environment. Final success is defined as exceeding our Member's expectations, achieving branch goals, operational and compliance excellence, and growing our people.

This is an onsite role, 5 days a week, at our branch in St. George, UT. Must be available for Saturdays.

Essential Functions

• Champions and exhibits guiding principles and core values of AAA
• Supports the recruiting, training, onboarding and scheduling of Branch Team Members
• Champion of Team Engagement, and Community Impact participation
• Directs and supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
• Drives for results through direct sales and supervision of assigned branch to achieve assigned goals.
• Directs and supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
• Pulls and distributes sales reports for tracking and performance measurement.
• Assumes full managerial responsibility of the branch in absence of manager.
• Ensures compliance with AAA policies, procedures, standards and regulations.
• Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance.
• Applies and enforces AAA conduct and performance policies and implements corrective actions as needed.

Knowledge/Skills/Abilities

• Excellent written and verbal communication skills
• Demonstrated track record of successful business decision making, planning, and problem solving
• Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
• Ability to work cross-functionally across many business units and functions
• Excellent planning and project management skills
• Strong change management skills and the ability to operate in an environment of ambiguity
• Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
• Outstanding sales and Member service skills and the ability to transfer these skills to others
• Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification

• High School Diploma or GED required
• Bachelor Degree in related field preferred
• Valid Driver's License
• P&C License ( Preferred)
• 2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry
• Demonstrated experience exceeding individual goals while driving others to exceed goals.

Work Environment/Physical Requirements

• Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
• May travel by car, plane or other form of transportation to attend business meetings or conferences.
• Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.