Assistant Branch Manager

American Automobile Association; St. George (VT); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401k matching

Medical/Dental/Vision

Paid holidays

Paid time off

Volunteer time

AAA membership

Tuition reimbursement

Job summary

American Automobile Association’s Mountain West Group in St. George, UT, is seeking an Assistant Branch Manager to lead branch operations, sales and team development. You will supervise Team Members, drive performance, and implement sales and marketing strategies to meet goals.

You will oversee recruitment, onboarding, scheduling, and engagement while ensuring compliance with AAA policies. This onsite role requires availability for Saturdays and a proactive, data-driven leadership style.

Qualifications

• High School Diploma or GED required.
• Bachelor Degree preferred.
• Valid Driver's License.
• P&C License preferred.
• 2-3 yrs supervisory experience in travel, retail sales, insurance or service industry.

Responsibilities

• Supervise branch operations and Team Members.
• Direct and support sales and marketing strategies to achieve goals.
• Drive for results through direct sales and branch oversight.
• Coordinate scheduling and budgets for the branch.
• Ensure compliance with AAA policies and procedures.

Skills

Communication skills

Leadership

Data-driven decisions

Cross-functional collaboration

Project management

Change management

Sales and service

Google Apps Suite

Education

Bachelor's degree preferred

High School Diploma or GED

Valid Driver's License

P&C License (Preferred)

Tools

Google Apps Suite

Job description

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. Collaborative Environment – AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program .

Summary: At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. At AAA our branches are where we make good on our promises. A successful Assistant Branch Manager has highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences, and fosters a team culture of performance excellence with heart. This career level position is responsible for supervising the operational and sales functions of Team Members with minimal direction, including branch operations, individual Team Member development, and the planning and execution of sales and marketing strategy. In addition to the sales and servicing of the full range of AAA products, the Assistant Branch Manager directs and supports building and implementing branch level sales and Team Member engagement strategies to achieve assigned goals. This agile leader proactively learns new processes, and effectively communicates adjustments in plan, process and strategy to quickly align Team Members in an ever changing work environment. Final success is defined as exceeding our Member's expectations, achieving branch goals, operational and compliance excellence, and growing our people.

This is an onsite role, 5 days a week, at our branch in St. George, UT. Must be available for Saturdays.

Essential Functions

• Champions and exhibits guiding principles and core values of AAA
• Supports the recruiting, training, onboarding and scheduling of Branch Team Members
• Champion of Team Engagement, and Community Impact participation
• Directs and supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
• Drives for results through direct sales and supervision of assigned branch to achieve assigned goals.
• Directs and supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
• Pulls and distributes sales reports for tracking and performance measurement.
• Assumes full managerial responsibility of the branch in absence of manager.
• Ensures compliance with AAA policies, procedures, standards and regulations.
• Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance.
• Applies and enforces AAA conduct and performance policies and implements corrective actions as needed.

Knowledge/Skills/Abilities

• Excellent written and verbal communication skills
• Demonstrated track record of successful business decision making, planning, and problem solving
• Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
• Ability to work cross-functionally across many business units and functions
• Excellent planning and project management skills
• Strong change management skills and the ability to operate in an environment of ambiguity
• Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
• Outstanding sales and Member service skills and the ability to transfer these skills to others
• Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification

• High School Diploma or GED required
• Bachelor Degree in related field preferred
• Valid Driver's License
• P&C License ( Preferred)
• 2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry
• Demonstrated experience exceeding individual goals while driving others to exceed goals.

Work Environment/Physical Requirements

• Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
• May travel by car, plane or other form of transportation to attend business meetings or conferences.
• Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

- Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.