Assistant Branch Manager

BancFirst Co.; Sand Springs (OK); On-site; USD 55,000 - 70,000; Full time

Job summary

BancFirst in Sand Springs, OK, is seeking an Assistant Branch Manager to lead daily branch operations and deliver outstanding customer service. The role involves managing teller and universal banker duties, accounts openings, and referrals while ensuring compliance and coaching staff.

As the backup branch manager, you will support the manager and drive sales with integrity, handle audits, and maintain strong internal controls in a fast-paced retail banking environment.

Qualifications

• Knowledge of sales tools and presentation.
• Ability to motivate staff and assist in maintaining goals.
• Knowledge of daily bank operations, including security issues.
• Strong knowledge of federal, state, and bank policy, procedure and regulations as these relate to the Universal Banker duties.
• Outstanding listening and communication skills, both written and verbal.
• Proficient in opening new accounts, servicing accounts, and working in a teller position.
• Interact with other offices and departments for accurate resolutions to problems and errors, in addition to the timely completion of job tasks.
• Flexible and able to work additional hours when needed.
• Proficient in Horizon, Horizon Teller, IDO, and Connections.
• Critical thinking, must work well under stress and deadlines.
• Must demonstrate a business professional image and demeanor at all times.
• Demonstrate good attendance and punctuality.

Responsibilities

• Assist in managing the daily running of the branch including teller transactions and opening new accounts.
• Assist in managing customer service levels of Universal Bankers and Tellers.
• Perform Universal Banker duties including teller transactions and account openings.
• Assist in coaching, counseling, and disciplinary action of branch personnel.
• Provide compliance coaching to increase sales while remaining compliant.
• Participate in monthly score card reviews for employees.
• Present weekly compliance updates in operational meetings.
• Conduct audits per policies and regulations and maintain audit books.

Skills

Sales

Customer service

Leadership

Compliance

Teller operations

Bilingual

Tools

Horizon

Horizon Teller

IDO

Connections

Job description

Assistant Branch Manager

Sand Springs, OK

Onsite Position

301 E. 2 nd Street, Sand Springs 74063

Full Time

POSITION SUMMARY

This role is an excellent opportunity for an individual who likes working with customers to help recommend products and services that meet their needs, and enjoys selling while also staying compliant and making sure others do the same. This is a working Management position. This job requires you to work with customers on a daily basis through numerous channels including, but not limited to, working the teller line, opening accounts, and dealing with customer complaints. This role will also be the backup branch manager any time the manager is out of the bank.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in managing the daily running of the branch including all Banker functions such as paying and receiving teller transactions, opening new accounts, making referrals of BancFirst products and all other Universal Banker duties.
• Assist in managing the customer service level of the Universal Bankers and Tellers. Extraordinary customer service will be required of each employee at all times.
• Perform all functions of the Universal Banker such as paying and receiving teller transactions, opening new accounts of all kinds , and making referrals of BancFirst products .
• Assist in coaching, counseling and disciplinary action of branch personnel.
• Be a leading compliance coach within the branch with the goal to increase sales production while remaining compliant .
• Assist in the performance of the monthly score card performance reviews with each employee.
• Responsible for giving compliance updates in weekly operational meetings .
• Responsible for performing audits, as they relate to federal, state, and bank policies, procedures and regulations including all cash audits, quarterly negotiable items audits and maintaining branch audit books. Must practice strong internal control procedures at all times.
• Perform other job duties and special projects as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

• Knowledge of sales tools and presentation.
• Ability to motivate staff and assist in maintaining goals.
• Knowledge of daily bank operations, including security issues.
• Keen k nowledge of federal, state, and bank policy, procedure and regulations as these relate to the Universal Banker duties.
• Outstanding listening and communication skills, both written and verbal.
• Proficient in opening new accounts, servicing accounts, and working in a teller position.
• Interact with other offices and departments for accurate resolutions to problems and errors, in addition to the timely completion of job tasks.
• Flexible and able to work additional hours when needed.
• Proficient in Horizon, Horizon Teller, IDO, and Connections.
• Critical thinking, must work well under stress and deadlines.
• Must demonstrate a business professional image and demeanor at all times.
• Demonstrate good attendance and punctuality.

PREFERRED SKILLS AND QUALIFICATIONS

• Successful sales record in a retail banking environment; with knowledge of bank products and services.
• Bilingual (Spanish) a plus.

PHYSICAL REQUIREMENTS

• Constant use of computer screens and reading of reports.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, and scanner.
• Regularly required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.
• Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching to file materials.
• Ability to lift and/or move and carry up to 25 pounds (cash canisters, coin boxes/bags).

Hometown service, statewide strength.

BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EOE - BancFirst is an Equal Opportunity employer.

Diversity...Our differences enhance business performance.