Branch Manager

Arundel Bank; Annapolis (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Voluntary Life Insurance

Company Paid Life Insurance

Company Paid Disability

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

Tuition assistance

Vision insurance

Wellness resources

Job summary

Arundel Bank seeks a Branch Manager for our locations in Annapolis and Severna Park. The role oversees all branch operations, ensuring exceptional customer service and operational efficiency. Candidates should have a BA/BS degree in a related field and 3-5 years' experience in bank operations.

Key responsibilities include supervising staff, achieving sales targets, and providing mentorship. The bank, established in 1906, serves the community with a focus on customer service and growth opportunities.

Qualifications

• Minimum 3 to 5 years’ experience in bank branch operations or lending.
• 2 years’ previous supervisory or assistant manager experience required.
• Excellent verbal and interpersonal communication skills.

Responsibilities

• Supervise daily branch operations and customer service.
• Develop and implement strategies to meet sales targets.
• Conduct regular evaluations and identify training needs.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Customer service

Education

BA/BS degree in Business, Finance or related field

Tools

Microsoft Office

Internet

Job description

Benefits

• Voluntary Life Insurance
• Company Paid Life Insurance
• Company Paid Disability
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Tuition assistance
• Vision insurance
• Wellness resources

Branch Manager

Arundel Federal Savings Bank located in Anne Arundel County seeks Branch Managers for our Annapolis and Severna Park locations.

Is this the job for you? Are you a leader, a problem solver, have an eye for detail, and are skilled at communicating with a variety of audiences?) If so, this may be the job for you.

The Branch Manager:

Supervises, directs, and controls the activities of the Branch. Ensures a trained, motivated, and professional staff capable of providing efficient and effective Branch services to the bank’s customers. Interviews, schedules, trains, assign work; establishes performance expectations and monitors results. Recommends the discipline and/or discharge of subordinates, while maintaining required personnel documentation. Coaches and counsels staff, as necessary.

Responsible for overseeing daily branch operations while ensuring exceptional customer service, achieving sales goals, fostering employee development, and maintaining operational soundness. Your role will encompass a variety of duties aimed at driving growth, efficiency, and customer satisfaction.

Develops and implement strategies to meet or exceed sales targets for various banking products and services, including loans and deposits. Lead by example by actively engaging in sales activities and motivating staff to achieve their sales objectives.

Provides guidance, coaching, and mentorship to staff to enhance their product knowledge, sales skills, and customer service abilities. Conduct regular documented performance evaluations utilizing the HR tool, to identify training needs, and support career development opportunities for team members.

Has overall administrative responsibility for operating the branch and delegates operational duties to the Assistant Branch Manager/Teller Team leader or CSR.

Handles difficult customers and problems unable to be resolved by subordinates.

Ensures that the branch balances at the close of each business day, including ATM machine.

Ensures the branch is in full compliance in accordance with appropriate Bank guidelines that prescribed security controls are maintained. May conduct “surprise audits.” Reviews and approves daily overdrafts and approves checks.

Approves currency shipments of the branch. Prepares and balances Travelers checks. Resolves adjustments.

Responsible for general maintenance, security, and safety of the Branch. Ensures all equipment is in proper working order.

Responsible for reporting monthly over/short log, and currency transaction report.

Responsible for approval of current shipments for the branch; responds to audits and corrects items as required. Responsible for reporting monthly Branch training and quarterly security training.

Performs all duties of a Loan Interviewer/Processor. Takes loan applications and upon approval disburses loans. Must possess a general understanding of lending regulations and the requirements and features of the loan programs offered by the Arundel Federal Savings Bank. Ensures documentation is complete and accurate.

Promotes cross sales of the Bank's products and services. Makes regular business development calls to solicit new business or improve service to existing customers. Working with Branch Administration, Lending and Deposit Operations develops new business strategies and products and services to attract new customers and directs subordinate staff in the business development and lending functions. Joins area service clubs and organizations and represents the bank at functions and meetings.

Performs other Management, Administrative, Operational and Branch related duties as assigned by the VP Branch Administration. Performs all related administrative functions, including but not limited to budgeting, planning and report preparation. May perform all duties of an Assistant Manager, Team Leader, or CSR.

Utilizes tact and experience-based knowledge to resolve customer (internal and external) problems by explaining specific policies and products while representing the Bank in a professional manner and maintaining positive customer relations. Responds to customer inquiries regarding discrepancies or problems with account; Conducts thorough research, determines corrective action and processes changes in accordance with established policies and procedures.

Responsible for applying requirements relating to Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and Customer Identification Program (CIP) including Beneficial Ownership (BO).

Responsible for applying all the regulatory requirements during the performance of the job duties as assigned.

Complete all annual required BSA and other bank compliance training as assigned in a timely manner.

Performs other support and related duties as assigned by the Manager.

Acts as a public relations representative for the Bank.

Develops and delivers formal on-going instruction and training to Branch staff including but not limited to: systems training, product and services, member service, sales, policies and procedures, regulatory requirements, and operational procedures. Ensures each Branch has an operational procedure manual.

SUPERVISES: May supervise 4-9 subordinate staff.

Qualifications

BA/BS degree in Business, Finance or a related field is required.

Minimum 3 to 5 years’ progressively responsible experience in bank branch operations or lending. Additional years of experience may be substituted for a degree.

Must have a minimum of 2 years’ previous supervisory or assistant manager experience.

Must have demonstrated knowledge of banking rules and regulations.

Must have excellent analytical, organizational, and problem-solving abilities.

Attention to detail and understanding basic math logic.

Excellent verbal, written, telephone and interpersonal communication skills.

PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.

Ability to handle multiple projects/priorities and meet required deadlines.

Must possess a service orientation and be willing to sell products and services of the Bank.

Some local travel, as needed.

Ability to function in a financial institution branch environment and use standard office equipment, including, but not limited to: PC, fax, copier, telephone.

Ability to lift up to 25 lbs. (i.e., file boxes).

Why Join Arundel Federal?

We are a community retail bank focusing on deposits and lending, serving Anne Arundel County since 1906. “Your Vision. Our Strength.