Branch Banking Supervisor

Shore United Bank; Chestertown (MD); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Company-paid life insurance

Mental health support

Short-term disability

Long-term disability

401k with company match

Paid parental leave

Paid training program

Generous paid time off

Employee banking services

Loan discount program

Career development program

Wellness initiatives

Job summary

Shore United Bank in Chestertown, MD is seeking a Branch Banking Supervisor (Head Teller) to lead daily branch operations, oversee service delivery, and drive a consistent customer experience.

You will coach staff, balance cash items, open accounts, and partner with relationships managers to refer products while ensuring compliance and risk controls. This is a full-time role in a community-focused bank offering competitive pay and benefits.

Qualifications

• High school diploma or GED required.
• At least 1 year in customer service in a fast-paced environment.
• Minimum 2 years as a Bank Teller.

Responsibilities

• Schedule staff and supervise daily branch operations.
• Open new consumer and business accounts.
• Coach team to refer banking products.
• Ensure accurate cash handling and daily balancing.
• Maintain audit standards and security.

Skills

Customer service

Leadership

Team supervision

Education

High school diploma/GED

2+ years Teller experience

Job description

Shore United Bank is seeking a Branch Banking Supervisor (Head Teller) to join our team. The Branch Banking Supervisor is responsible for supporting the day-to-day leadership and operational effectiveness of the branch by overseeing service delivery, workflow coordination, and team performance. This role supports the organization's retail banking objectives by helping ensure a consistent customer experience, operational compliance, and efficient execution of branch processes. Serving in a customer-facing and operational leadership capacity, the position acts as a critical link between branch employees, management, and customers to promote service excellence and business results. Through coaching, collaboration, and oversight of daily branch activities, the Branch Banking Supervisor contributes to overall branch performance, risk management, and the achievement of organizational goals.

What You'll Do:

• Coordinates the operational functions of staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items, maintaining supplies, opening, and closing the office, preparing reports, and resolving problems according to existing operational policies and procedures.
• Establishes new banking relationships through conversations based on their financial needs.
• Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders
• Coaches the team to refer bank products and services to customers by having beneficial conversations during daily transactions.
• Opens new consumer and business accounts including CD's, IRAs, and safe deposit boxes
• Supports branch goals by coaching and motivating Branch Banking Specialists and Representatives to identify opportunities to refer and enhance customer relationships with a need-based approach
• Directly supervises the line area to provide efficient and accurate paying and receiving services to include loan payments, deposits, withdrawals, and more complex transactions.
• Balances and maintains currency and coin to ensure an adequate supply of cash to conduct business.
• Performs operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Conducts various banking transactions including cashing checks and accepting deposits.
• Issues cashier's checks and money orders.
• Maintains the highest level of confidentiality with all information obtained.
• Reviews daily reports and assures necessary corrections are made if needed.
• Performs monthly security and alarm checks; send pictures, emails, and video clips to Security Officer.
• Monitors drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.
• Conducts monthly audits of drawers.
• Maintains the line area to ensure the safety of all negotiables and confidential records.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines, and help Branch Banking Specialists to understand and deliver these guideline standards.
• Provides constructive and timely performance evaluations for direct reports.
• Keeps personnel informed and updated of pertinent policies and procedures.
• Meets one on one with the team on a regular basis to develop and mentor staff.
• Helps conduct branch team meetings and morning huddles on a regular basis.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Consistently demonstrates the Company's core values and principles through behaviors, actions, and decisions.

Location:

Washington Square Branch - 899 Washington Ave. Chestertown, MD 21620

Position Type/Expected Hours of Work:

• Full-time (35-40 hours weekly).
• Non-exempt.
• Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays)

Required Education and Experience:

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• Minimum of 2 years' experience as a Bank Teller

Compensation:

• The pay range for this position is $23.00 to $27.00 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits:

• Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is an Aff… Shore United Bank is an E-Verify participant.