Assistant Branch Manager

Newburyport Bank; Newburyport (MA); On-site; USD 49,000 - 68,000; Full time

Job summary

Newburyport Bank, a community bank, seeks an Assistant Branch Manager to oversee daily branch operations, coach staff, and maintain exceptional customer service. The role emphasizes integrity, collaboration, and progressive leadership within the River Run shared services framework.

Ideal candidates bring 3+ years in retail banking, supervisory experience, and strong knowledge of branch systems and office software.

Qualifications

• High school diploma required; Associate’s degree preferred.
• Minimum of 3 years of retail banking and/or customer service experience; supervisory experience strongly preferred.
• Strong knowledge of branch operations and systems, proficiency in basic office software, and ability to work at any branch location as needed.

Responsibilities

• Leads, coaches, trains, and develops branch staff through regular feedback, one-on-ones, performance reviews, cross-training, and disciplinary action as needed.
• Oversees daily branch operations, including staffing and scheduling, opening/closing procedures, night deposits, transactions, account maintenance, cash/ATM functions, audits, reports, timecards, policy exceptions and overrides.
• Partners with management to achieve branch sales goals, develop sales strategies, and strengthen customer relationships through needs-based conversations, product recommendations, and referrals.
• Represents the Bank at networking, volunteer, and community events to strengthen relationships and support business development.
• Maintains current knowledge of products, policies, procedures, and regulations; ensures compliance with requirements.

Skills

Retail banking

Customer service

Supervisory experience

Education

High school diploma

Associate's degree

Job description

Job Type
Full-time

Description

Newburyport Bank is a community bank supported by the strength of our shared services organization, River Run, and banking affiliate, Pentucket Bank. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the personalized service our customers value. Here, you will discover opportunities that will guide you along your professional journey, and allows you to make a meaningful impact in your local community, as you join a team that champions integrity, collaboration, and continuous progress. Journey Well!

The Assistant Branch Manager oversees daily branch operations to ensure exceptional customer service and operational excellence. Develops and coaches staff, models sales and service standards, and performs complex duties with accuracy, integrity, professionalism, and sound judgment.

Essential Job Functions

• Leads, coaches, trains, and develops branch staff through regular feedback, one-on-ones, performance reviews, cross-training, and disciplinary action as needed. Ensures employees meet performance, service, sales, and training expectations.
• Oversees daily branch operations, including staffing and scheduling, opening and closing procedures, night deposits, transactions, account maintenance, cash and coin ordering, cash and ATM functions, weekly and monthly audits, required reports, timecards, policy exceptions and transaction overrides, and process improvements.
• Partners with management to achieve branch sales goals, develop sales strategies, and strengthen customer relationships through needs-based conversations, product recommendations, account services, customer feedback and issue resolution, loan and financial advisory referrals, and collaboration with internal business partners.
• Represents the Bank at networking, volunteer, and community events to strengthen relationships and support business development.
• Maintains current knowledge of Bank products, policies, procedures, and applicable regulations through required training and ensures compliance with Bank, federal, state, consumer regulatory, and BSA requirements.

Requirements

Qualifications, Education, and Experience

• High school diploma required; Associate’s degree preferred.
• Minimum of 3 years of retail banking and/or customer service experience; supervisory experience strongly preferred.
• Strong knowledge of branch operations and systems, proficiency in basic office software, and ability to work at any branch location as needed.

Newburyport Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at [e-mail] or call 978-462-3136.

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.

Salary Description
$49,270-$67,740