Market Manager

Newburyport Five Cents Savings Bank; Newburyport (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Newburyport Bank seeks a Market Manager to lead branch operations and customer service across the Storey Ave and State Street branches in Newburyport, plus the Newbury branch. You will motivate staff, ensure service excellence, and uphold policies and security.

Responsibilities include supervising daily operations, coaching employees, driving sales and community engagement, and maintaining regulatory compliance. Strong leadership and banking knowledge required.

Qualifications

• High school diploma or equivalent.
• Minimum 5 years in customer service/supervisory roles in banking.
• Strong knowledge of banking operations and customer service.
• Great communication and leadership; able to manage deadlines and travel as needed.
• Proficient in Microsoft Office and banking systems.

Responsibilities

• Lead branch operations across Storey Ave and State Street branches in Newburyport and the branch in Newbury.
• Supervise, coach, and develop staff; manage performance, scheduling and training.
• Promote products/services and drive sales; cross-sell with internal lines.
• Represent the Bank in community events and networking activities.
• Ensure compliance with bank policies, security standards, and regulatory requirements.

Skills

Leadership and supervision

Customer service excellence

Banking operations knowledge

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

Newburyport Bank is a community bank supported by the strength of our shared services organization, River Run, and banking affiliates Pentucket Bank and Rollstone Bank and Trust. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the personalized service our customers value. Here, you will discover opportunities that will guide you along your professional journey, and allows you to make a meaningful impact in your local community, as you join a team that champions integrity, collaboration, and continuous progress. Journey Well!

The Market Manager is responsible for leading branch operations, customer service, staff, and facilities across the Bank’s Storey Ave and State Street Branches in Newburyport, and the branch in Newbury. The Market Manager oversees all locations to manage and motivate staff and to ensure consistency of superior quality customer service while adhering to bank policies, procedures, and security.

Essential Job Functions

• Leads overall branch operations, including customer service, staff supervision, facility management, security, cash controls, audits, account maintenance, and adherence to opening, closing, and operational procedures.
• Supervises, coaches, develops, and motivates employees; manages performance, employee relations, scheduling, onboarding, training, and professional development.
• Promotes a positive, collaborative work environment and ensures consistent communication between branch staff and senior management.
• Ensures employees deliver exceptional service and reinforces the Bank’s vision, values, policies, and service standards.
• Manages departmental resources and operates within the established annual budget.

Sales and Business Development

• Promotes Bank products and services, identifies opportunities to deepen customer relationships, and coaches employees on effective sales and cross-selling practices.
• Partners with internal business lines to achieve sales and business development goals and supports Bank-wide initiatives and incentive programs.

Community Engagement

• Represents the Bank through networking, volunteer activities, and community events to strengthen relationships and promote the Bank within the community.

Compliance and Risk Management

• Ensures branch operations comply with Bank policies, procedures, security standards, and applicable federal and state laws and regulations, including BSA requirements.
• Maintains current knowledge of Bank products, services, policies, procedures, and regulatory requirements through ongoing training and applies this knowledge to daily operations.

Requirements

Qualifications, Education, and Experience

• High school diploma or equivalent required.
• Minimum of 5 years of progressively responsible customer service and/or supervisory experience in a banking environment; teller experience preferred.
• Strong knowledge of banking operations and customer service, with the ability to lead employees and support business development.
• Strong communication, leadership, coaching, and organizational skills with attention to detail and the ability to manage deadlines, work effectively as both a team member and leader, and work extended hours, weekends, or travel as needed.
• Proficient in Microsoft Office and multiple banking systems.

Newburyport Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at [e-mail] or call 978-462-3136.

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.