Assistant Branch Manager

TruNorth Bank; Merrimac (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

TruNorth Bank is seeking an Assistant Branch Manager to partner with the Branch Manager in overseeing daily branch operations. You will lead a customer-centric team, participate in hiring, and ensure service excellence while adhering to bank policies.

Responsibilities include supervising lobby and teller lines, delegating tasks, coaching staff, and maintaining a positive branch image. Leadership, communication, and teamwork are essential in this role.

Qualifications

• Associates degree or similar course work/training required.
• Minimum of 2 years customer service and sales experience.
• Minimum of 2 years supervisory experience.
• Prior Assistant Branch Manager experience a plus.
• Fluency in a second language is a plus.
• Computer skills required.
• Knowledge of Microsoft products a plus.

Responsibilities

• Oversee daily branch functions in coordination with the Branch Manager.
• Participate in hiring and develop a branch team.
• Ensure excellent customer experience and compliance with bank policies.
• Manage lobby and teller line operations and delegate work as needed.
• Provide backup support to Branch Manager when necessary.
• Lead and coach the branch team to maintain effective communication.

Skills

Customer service

Sales

Leadership

Communication

Teamwork

Education

Associates degree or equivalent

Tools

Computer skills

MS Office

Job description

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Overview

Together with the Branch Manager, the Assistant Branch Manager is responsible for overseeing all of the daily branch functions, participating in the hiring process, developing, and maintaining a branch team, and overall customer experience.

Performs supervisory and administrative functions to ensure the ongoing effectiveness of branch operations in conformance with established Bank policies and procedures. Oversees lobby and teller line and assists in the coordination and delegation of work assignments. Demonstrates leadership, accountability, dependability, professionalism, teamwork, and excellent communication skills in every interaction.

Provides backup to Branch Manager as needed.

Primary Accountabilities/Responsibilities

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

Superior Service Quality

• Effectively utilize decision making skills, within established authorization guidelines, to support valuable customer retention.
• Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization’s competitive position within the market place.

Lending

• Interview and take applications for all consumer and home equity loans/lines (where applicable). May close consumer and home equity loans/lines.
• Refer mortgages and refinances to branch’s Mortgage Originator but may also assist customers in entering online mortgage applications in absence of Mortgage Originator.
• Maintain a strong knowledge of our consumer and home equity products (where applicable), regulations, and processes.

Leadership and People Management

• Participate in the hiring process.
• Assist in coaching the entire branch team.
• Work with the Branch Manager to maintain open lines of communication with the branch team and ensure timely communication of pertinent information.
• Maintain a comprehensive understanding of the Bank’s mission statement and core values across your team.
• Support Bank initiatives both internally and externally to promote a positive Bank image and assist with the growth of the Bank.

Operations and Compliance

• Ensure compliance with the Federal and State laws as well as the Bank’s policies and procedures.
• Assist with the completion of required periodic audits, month end reports, and inventories in a timely manner.
• Oversee branch security detailed in the HFG security manual and ensure branch staff compliance.
• Ensure completion of all required training by entire branch team.

Education And Experience

• Associates degree or similar course work/training
• Minimum of 2 years customer service experience/sales experience
• Minimum of 2 years supervisory experience
• Prior Assistant Branch Manager experience is a plus
• Fluency in a second language is a plus
• Computer skills required
• Knowledge of Microsoft products a plus

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Aff… of protected veterans and individuals with disabilities

Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.