Assistant Branch Manager

GBC Bank; New Palestine (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

GBC Bank in New New Palestine, IN is seeking an Assistant Branch Manager to support the Branch Manager in daily operations, team performance, and business development while delivering customer care and quality service. You will coach frontline staff, oversee compliance, manage scheduling, handle escalations, and assist in community engagement to promote growth.

The role requires a high school diploma or GED, cash handling and customer service experience, and strong communication, with proficient

Qualifications

• High school diploma or GED or related experience; cash handling and customer service background.
• Professional and responsive demeanor with strong interpersonal skills.
• Friendly, people-oriented, and able to interact face to face.
• Ability to perform Branch Manager responsibilities in their absence.
• Intermediate computer skills including Microsoft Office.

Responsibilities

• Leads, coaches, and supports frontline staff to achieve service excellence and sales objectives.
• Oversees operational integrity and ensures adherence to compliance standards.
• Manages employee scheduling, training, and performance feedback.
• Resolves complex customer inquiries and handles escalations with professionalism.
• Assists in community engagement and initiatives that promote business growth.
• Operates PC and transaction scanner to process account activity and resolve issues.

Skills

Cash handling experience

Customer service

Communication skills

Microsoft Office

Time management

Education

High school diploma or GED

Job description

Summary

The position of Assistant Branch Manager is responsible for fulfilling our mission of providing customer care, quality service and community support while supporting the Branch Manager in driving daily operations, team performance, and business development initiatives to ensure branch success.

• Leads, coaches, and supports frontline staff to achieve service excellence and sales objectives.
• Oversees operational integrity and ensures adherence to compliance standards.
• Manages employee scheduling, training, and performance feedback.
• Resolves complex customer inquiries and handles escalations with professionalism.
• Assists in community engagement and initiatives that promote business growth.
• Operates personal computer and transaction scanner to process account activity, determine balances, and resolve problems within given authority.
• Reports malfunctions of equipment as directed.
• Answers telephones and directs callers to proper Bank personnel.
• Gathers data and processes various reports.
• May assist in opening and closing the vault daily; may assist in balancing vault currency and coin.
• May type routine letters, reports and forms.
• Maintains files, copies, scans and faxes documents, and orders and distributes supplies.
• Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.
• Completes administrative tasks correctly and on time; supports the Bank's goals and values; benefits the Bank through outside activities.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.

Minimum Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); or related experience and/or training; or the equivalent combination of education and experience. Work-related experience should consist of a cash handling and/or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Caring, Professional & Responsive.
• Friendly and people oriented.
• Enjoy interacting with others face to face.
• Successfully & satisfactorily performs Relationship Banker Lead duties.
• Ability to effectively assume Branch Manager responsibilities in their absence.
• Intermediate skills in computer operation including Microsoft Suite.
• Basic typing skills to meet production needs of the position.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Excellent verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with routine problems involving multiple facets and variables in standardized situations.
• Excellent organizational and time management skills.
• Ability to work with little to no supervision while performing duties.
• Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Summary

The position of Assistant Branch Manager is responsible for fulfilling our mission of providing customer care, quality service and community support while supporting the Branch Manager in driving daily operations, team performance, and business development initiatives to ensure branch success.

• Leads, coaches, and supports frontline staff to achieve service excellence and sales objectives.
• Oversees operational integrity and ensures adherence to compliance standards.
• Manages employee scheduling, training, and performance feedback.
• Resolves complex customer inquiries and handles escalations with professionalism.
• Assists in community engagement and initiatives that promote business growth.
• Operates personal computer and transaction scanner to process account activity, determine balances, and resolve problems within given authority.
• Reports malfunctions of equipment as directed.
• Answers telephones and directs callers to proper Bank personnel.
• Gathers data and processes various reports.
• May assist in opening and closing the vault daily; may assist in balancing vault currency and coin.
• May type routine letters, reports and forms.
• Maintains files, copies, scans and faxes documents, and orders and distributes supplies.
• Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.
• Completes administrative tasks correctly and on time; supports the Bank's goals and values; benefits the Bank through outside activities.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.

Minimum Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); or related experience and/or training; or the equivalent combination of education and experience. Work-related experience should consist of a cash handling and/or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Caring, Professional & Responsive.
• Friendly and people oriented.
• Enjoy interacting with others face to face.
• Successfully & satisfactorily performs Relationship Banker Lead duties.
• Ability to effectively assume Branch Manager responsibilities in their absence.
• Intermediate skills in computer operation including Microsoft Suite.
• Basic typing skills to meet production needs of the position.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Excellent verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with routine problems involving multiple facets and variables in standardized situations.
• Excellent organizational and time management skills.
• Ability to work with little to no supervision while performing duties.
• Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Please note that this job description is not inclusive of all activities, duties or responsibilities that are required of this position. Duties, responsibilities and activities are subject to change at any time with or without notice.