Assistant Branch Manager

CEN; Allen (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

CEN is seeking an Assistant Branch Manager to oversee daily, full-service branch operations. In the absence of the Branch Manager, the ABM assumes full responsibility and drives retail product promotions aligned with company goals.

You will lead staff, assist with hiring and coaching, ensure compliance, and back up all retail positions. Strong communication, leadership, and customer service skills are essential for delivering timely service and achieving sales objectives.

Qualifications

• Excellent communication with customers and staff.
• Ability to lead a team and manage branch operations.
• Understanding of banking products and customer service standards.
• Experience with coaching, hiring, and performance reviews.

Responsibilities

• Coordinate branch objectives with management and staff.
• Assist with hiring, coaching, and leading retail staff.
• Ensure compliance with policies and security procedures.
• Back up all retail positions and manage daily operations.
• May originate and close consumer or small business loans.
• Develop and grow branch business through community engagement.
• Conduct monthly branch audits and staff meetings.
• Maintain a safe, professional work environment.

Skills

Customer service

Leadership

Communication

Problem solving

Team coordination

Education

High school + college coursework equivalent

Job description

The Assistant Branch Manager (ABM) is responsible for the efficient daily operation of a full-service branch. In the absence of the Branch Manager, the Assistant Branch Manager would assume full responsibility for a full-service branch. The ABM promotes bank products and services that support overall company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Partner with management to coordinate and attain branch, region, and company objectives.
2. Provide assistance with hiring, coaching, and leading a strong support team of retail staff
3. Comply with all company policies and procedures.
4. Must have the ability and knowledge to backup all retail positions within the branch.
5. Ensure all retail or branch operational functions are performed accurately and in a timely manner.
6. May originate, process and close various consumer and small business loan products.
7. Responsible for maintaining and developing business for the branch.
8. Participate in civic and community organizations as needed.
9. Complete regular monthly branch audits.
10. Ensures all security procedures are strictly followed.
11. Mitigate monetary losses by utilizing good judgement and sound decision making skills in managing the daily operations of the branch(es).
12. Conduct regular staff meetings to keep staff informed.
13. Complete employees annual performance reviews in a timely manner, and disciplinary action as needed.
14. Maintain a safe and professional business environment. Ensure all equipment is in good working order.
15. Participate in regular SWOT analysis for competitive advantage.
16. Lift coin bags up to 50 lbs.
17. May be required to work an alternative location within the region or market.
18. Completes required BSA/AML training and other compliance training as assigned.
19. The ability to work in a constant state of alertness and in a safe manner.
20. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 2 years related experience and/or training, and 1 to 6 months related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

None

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Some banking related courses preferred

SOFTWARE SKILLS REQUIRED

RESPONSIBILITY FOR WORK OF OTHERS

The level of direct supervisory responsibility for the assignment of job duties, training, leadership, guidance, needs of employees, hiring, terminating and/or direction of the effort of others. Scoring will depend upon the number and classification of people normally supervised or directed, and the scope of complexity of the operations involved in the supervisory responsibility. (Job classification which involves no supervision will not be assigned a point value for this factor.) No supervision. Supervises the following departments: Retail Branch

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision-making. Not indicated.

ADDITIONAL INFORMATION

• Intense customer focus and ability to build strong customer relationships
• Ability to work as a team
• Must seek out opportunities to interact with customers and make customer service a top priority in the branch
• Must enjoy the challenge of selling and closing a sale
• Must be able to set and communicate clear, actionable goals for sales and service, and plan activities to achieve those goals
• Must take ownership and responsibility for the success of the branch
• May be required to work an alternative location within the region or market

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.