Assistant Branch Manager

Clay Today; Muncie, Northern (IN, KY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Bonus opportunities

Direct deposit

Job summary

Modern Builders Supply (MBS) in Muncie is seeking an Assistant Branch Manager to support daily branch operations and lead the customer service team.

You will work closely with the Branch Manager to dispatch, manage inventory, train staff, and ensure safe, efficient operations, while acting as a backup in payroll processing and stepping in during absences. This role offers growth toward branch management.

Qualifications

• High school diploma or equivalent; four-year college degree preferred.
• Minimum of three years in a customer service environment.
• Career-oriented, highly motivated with leadership potential.
• Experience supervising or leading teams preferred.

Responsibilities

• Assist Branch Manager with branch operations, including dispatching, vehicle maintenance, inventory management, customer service training, safety initiatives, and bookkeeping functions.
• Lead customer service team by example.
• Backup to Branch Manager in processing payroll to corporate office when needed.
• Step in to lead the team when Branch Manager is absent.
• Perform other duties as assigned.

Skills

Verbal and written communication

Active listening

Customer service

Data analysis

Problem solving

Time management

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Office

Job description

Are you looking for a rewarding career opportunity with significant growth potential?

Join Team MBS - a progressive Midwest Building Products Distributor!

As a family owned and operated business, Modern Builders Supply (MBS) distributes name brand roofing, siding, windows and doors, kitchens, decking and so much more.

Twenty-seven locations and nearly 400,000 sq. ft. of manufacturing makes MBS the premier distributor in the Midwest with the vision to be “SIMPLY THE BEST.”

As an Assistant Branch Manager, your primary role will be to support the Branch Manager in overseeing daily operations of our Muncie branch servicing builders and contractors as well as providing hands‑on customer service and warehouse direction by implementing corporate initiatives to achieve both personal and corporate goals. This role is critical to bridge frontline team members with branch management, placing you on the path of manager in training.

Essential Functions of Position

• Assist Branch Manager with the operations of the branch including dispatching and vehicle maintenance, inventory management, customer service training, safety initiatives, and various bookkeeping functions
• Lead customer service team by example by providing exceptional customer service
• Serve as a backup to Branch Manager in processing payroll to corporate office when needed
• Step in to lead the team when the Branch Manager is absent
• Perform other duties as assigned

A successful Assistant Branch Manager candidate must be career-oriented, highly motivated, possess strong leadership skills, and have the ability to solve problems quickly and effectively.

Knowledge, Skills, and Abilities

Knowledge of:

• Business and management principles and practices Products and a basic knowledge of customer service principles
• Computer programs such as MS Office – Word, Outlook, Excel, Power Point, and Internet Explorer

Skilled in:

• Strong verbal and written communication skills, including the ability to communicate to different functions of the organization with the appropriate level of detail
• Active listening by giving full attention to what others are saying, asking appropriate questions and not interrupting at inappropriate times
• Customer service – manages difficult customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
• Analyzing data and situations accurately with a strong attention to detail in order to develop the proper course of action needed to be taken
• Efficient problem-solving and conflict resolution
• Time management, prioritization and organization

Ability to:

• Understand customer needs by determining what is a true measure of satisfaction to that customer
• Address issues related to all departments (inventory, accounting, payroll, bookkeeping, transportation, credit, sales, safety)
• Build a strong team and develop positive, effecting working relationships among team members
• Provide specific and timely coaching and feedback to the team that helps ensure operational excellence as well as individual performance of a team member
• Assume a leadership role, enforce accountability while also motivating the team and maintaining confidentiality
• Learn in a fast paced and friendly environment

Other Characteristics:

• High school diploma or equivalency, a four year college business degree preferred
• Minimum of three years of progressive work experience in a customer service environment

Why Join Our Team:

• Competitive salary with bonus opportunities
• Paid weekly via direct deposit
• Medical, dental, vision, disability insurance, and life insurance
• 401k with Company match
• Paid vacation, personal time, holidays
• Employee discount
• Hours: M-F 7:30 AM - 4:00 PM, periodic Saturdays from 8:00 AM to 12:00 PM during peak business season