Assistant Branch Manager

Central Bank; Moberly (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Central Bank in Missouri seeks an Assistant Branch Manager to support the Branch Manager in sales, service, and daily operations. You will supervise tellers and customer service reps, promote bank products, and ensure compliance and security across the facility.

This role requires a customer‑driven leader who can coach staff, meet monthly sales goals, handle cash operations, and stand in for the manager when needed. You will collaborate with other departments to deliver Legendary Service.

Qualifications

• Oversee daily operations and sales at the branch.
• Promote bank products and services to customers.
• Ensure compliance with banking regulations including Bank Secrecy Act and information security.
• Coach and motivate staff to achieve sales and service goals.
• Act as liaison in branch manager's absence.

Responsibilities

• Open and close facility, balance teller drawer, and perform branch audits.
• Provide Legendary Service to customers and employees.
• Lead as a positive example and supervise operations and sales.
• Respond to customer and staff needs, ensuring efficient service levels.
• Communicate branch activities to the Branch Manager and other departments.

Skills

Staff leadership

Sales leadership

Coaching

Job description

• Responsible for assisting Branch Manager in sales and sales management, customer service levels, and day-to-day operations of facility(s), and assumes responsibility for the branch in the Manager's absence.
• Maintains knowledge of the bank's sales, service and operations.
• Acts as a teller, customer service representative, and supervises operations and sales, while providing Legendary Service to customers and employees.
• Serves as lead for staff by providing a positive example and attitude.
• Promotes bank's products and services to current and potential customers while providing education and leadership to staff.
• Ensures customer services are provided, opening accounts, providing customers with information, and resolving banking concerns.
• Acts as a resource to staff for operational and customer issue exercising discretion and good judgment.
• Responsible for daily contact with direct report employees and employees in other departments, with two-way communication between all departments ensuring an efficient and productive work place.
• Responds to daily activities governed by the amount of customer traffic in the facility, customer and employee demands, and meetings and classes.
• Responsible for keeping Manager informed about activities in facility.
• Responsible for general knowledge of installment lending to act as a liaison between customers and loan officers.
• Fills in as a teller when needed.
• Responsibilities include helping customers, processing transactions, balancing a teller drawer, assisting tellers with problems and decision making, implementing Teller referral model, and explaining policies and procedures.
• Serves as a lead for staff by referring bank's products and services to current and potential customers.
• Acts as Customer Service Representative, opening and closing all types of accounts, selling, and referring customers to other departments and resolving customer complaints.
• Responsible for the facilities referrals and sales.
• Expectations include reaching personal monthly sales goals and encouraging and be responsible for the facility meeting overall goals.
• Has an active role in entire sales process, being responsible for coaching and motivating employees.
• Responsible for overseeing operations of facility.
• Opens and closes facility, buys and sells money, maintains branch cash levels, performs teller cash box audits, monitors and maintains night depository agreements, monitors security and compliance issues, completes branch audits, and oversees information security.
• Responsible for operations of branch including staffing, coaching, loss prevention, and development of knowledgeable well trained staff members.
• Must have a good understanding of security and fraud protections, operations, and products and services.
• Promotes team atmosphere providing Legendary Service to customers and coworkers while ensuring branch operations in accordance with branch control manual standards.
• Understands role in case of robbery and knows proper post-robbery procedures.
• Accountable for other tasks as directed.
• Interacts with other bank employees to complete customer and employee requests.
• Provides a lead in accuracy, service, strong sales ability, and efficiency for others.
• Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives.
• Tellers, Financial Associates and Customer Service will report indirectly to Assistant Branch Manager with questions and/or problems.
• Assumes responsibilities of branch in Branch Manager's absence.