Bilingual Personal Banker

Central Bank; Columbia Township (MO); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly bonus

Descripción de la vacante

Central Bank is seeking an entry-to-mid level Banking Operations Specialist to support consumer banking activities in a branch setting. You will assist in opening/closing the branch, execute teller transactions, and provide legendary customer service while promoting bank products.

The role involves staff assistance, coaching, and collaboration with management to meet sales goals. Compliance with banking regulations and risk controls is essential in daily duties.

Formación

• Experience in retail banking operations is preferred.
• Knowledge of Bank Secrecy Act and information security initiatives is beneficial.

Responsabilidades

• Opens/closes branch and manages teller duties with accuracy.
• Performs teller transactions: deposits, withdrawals, payments, and balance verifications.
• Provides friendly customer service and resolves account inquiries or problems.
• Cross-sells banking products and services to meet customer needs.
• Assists in sales development and training of staff; coaches and motivates team.
• Ensures compliance with bank policies, procedures and regulations.
• Supports branch operations and cash handling procedures in a fast-paced environment.

Conocimientos

Customer service

Sales

Cash handling

Banking compliance

Leadership

Descripción del empleo

Assists Consumer Banking Manager in branch operations. Ensures compliance with established policies and procedures. Ensures customer services are provided, including all transactions process in the teller area, opening accounts, providing customers with information, resolving banking problems for customers, cross selling banking products and services, and other projects, tasks, and responsibilities. Acts as a resource for operation and customer issues exercising discretion and good judgment. Assists in sales development activities including training of staff. Conducts relationships and activities consistent with established bank policies, procedures, and systems. Must have knowledge and understanding of compliance and fraud issues for protection of customer and bank. Performs entry level supervision of team, including assistance with transactions, risk assessment, coaching, motivating, and setting an example in sales, service, and operations. Provides legendary service to meet needs and expectations of customer. Must work to meet goals by promoting and cross selling a combination of financial products and services. Contributes to a team environment by accomplishing bank and branch results.

Duties, Scope, Responsibliities & Authority

Assists customers/employees, assists with staff motivation and achieving branch and individual sales goals. Opens/closes branch. Performs teller duties: receives checks and cash for deposit and payment to accounts, verifies amounts, and examines checks for proper endorsement, ownership and fraud risk. Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances. Accurately counts, checks, and reconciles coins, currency, and transactions. Performs customer service duties: opens/closes accounts, customer problem resolution, cross sells and answers customer inquiries of financial products and service offerings. Assists in day to day operations including customer service and teller duties and responsibilities on a regular rotation. Ensures operating procedures are being followed. Consistently demonstrates proficiency providing legendary service to customers and coworkers. Resolves difficult situations with tact and diplomacy. Maintains thorough knowledge of bank products and services and ensures other branch personnel have knowledge. Actively pursues sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet customer needs. Takes a proactive approach to knowledge of the banking industry and leadership. Works with Manager to set goals and makes efforts to reach goals. Makes referrals to other business departments for traditional and non-traditional products and services. Participates in sales programs to generate new customers. Arranges daily work plans to handle customer flow and bank processing requirements, provides customer service and meets bank record keeping requirements. Responsible for following branch control and cash handling procedures. Responsible for cross selling bank products and services to meet individual and branch goals. The environment may be fast paced. It is important to act in a professional manner. Understands role in case of robbery and knows proper post-robbery procedures. Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives. Accountable for other tasks as directed.

Supervisory Responsibilities

Reports to Branch Manager and indirectly to Assistant Manager. Work is reviewed by Branch Manager and Assistant Manager. Tellers report indirectly to Financial Associate with questions and/or problems when management is not present.

Position includes Exclusive Flex Team Quarterly Bonus!