Assistant Branch Manager

VINTON COUNTY NATIONAL BANK; McArthur Township (OH); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

VINTON COUNTY NATIONAL BANK in Ohio is seeking an experienced professional to assist the Branch Manager in overseeing a full-service branch. You will help manage business development, customer service, profitability, and daily operations while ensuring adherence to bank policies and procedures.

The role emphasizes sales development, staff coaching, and cross-selling bank products, with a strong focus on delivering exceptional customer experiences and maintaining service standards across all

Mansioni

• Assist Branch Manager with managing a full service branch, including business development activities, personnel, customer service, profitability and operations.
• Coach branch staff to optimize customer experience and ensure service standards are met across channels.
• Open new accounts and cross-sell bank products and services while following the bank's sales approach.
• Participate in recruiting and development efforts to fill branch positions and mentor staff.
• Prepare reports, maintain records, and support branch audits and compliance with policies.

Descrizione del lavoro

Assists Branch Manager with the management of a full service branch to include its business development activities, personnel, customer service, profitability and operations. This position includes 50% of time spent on Sales and Services, 30% on Management and Leadership, and 20%on Operations. Committed to upholding VCNB Mission Statement and Core Values. Participates in the planning and execution of the branch calling plan. Actively calls on prospective customers to develop new business and existing customers to expand and retain current business customers. Participates in community activities to support organizational goals. Monitors branch production reports, coaches branch staff, and utilizes customer relationship software and skills to achieve branch production goals. Ensures that standard operating procedures, regulations, and policies are followed and provides guidance to branch personnel on operating problems, exceptions, and adjustments. Reviews the required branch reports and ensures that the branch is in compliance with audit requirements. Coaches and mentors branch staff to optimize the customer experience by providing excellent customer service through consistent execution of the VCNB Service Standards. Assists in the implementation and execution of sales development activities. Opens new accounts and cross sells all types of bank products and services. Ensures branch staff are adhering to the VCNB Sales Approach, maintaining service excellence through all channels to fully meet our customer’s needs and expectations. Ensure staff are acquiring the skills to fill open positions within the branch network through active mentoring, coaching and involvement with Employee Development Officer. Participates in active recruiting to bring talent to the bank to fill open positions within the branch network. Participates in interviews of internal and external candidates and is able to provide the direction and guidance needed to develop branch staff. Able to grow the banks consumer loan and credit card portfolio with the following: actively solicit and cross sell products to potential customers, actively interview loan applicants, gather required documentation, input loan requests in appropriate software, close approved requests and process notice of adverse action for modified/denied requests. Able to assist customers with transactions, deposit accounts and consumer loans. Able to be an integral part of the branch transformation plan and evolution of the personal banker model. Performs various administrative duties for the branch including report preparation, maintaining records and files, and maintaining safe deposit box records. Ensures the ATM is maintained and balanced. Serves as back up to the Branch Manager and takes on special projects, as assigned. Attends regular bank meetings and training sessions and is responsible for effectively communicating pertinent information to the branch staff to include policy and procedure changes/updates as well as bank product and sales information.’ Responsible for ensuring the branch is adhering to the VCNB Branch Standards Able to follow established bank policies and procedures Exercise independent judgment and discretion within job duties. All other duties as assigned