Assistant Branch Manager

VINTON COUNTY NATIONAL BANK; Chillicothe (OH); In loco; USD 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

VINTON COUNTY NATIONAL BANK in Chillicothe, OH is seeking a Branch Associate to assist the Branch Manager in running a full-service branch. The role focuses on sales and services, leadership, and operations to grow the bank’s consumer and business client base.

The position involves coaching staff, ensuring policy compliance, and cross-selling bank products to meet service standards and branch goals. You will support recruitment and drive customer satisfaction across all channels.

Competenze

• Experience in banking or branch operations is preferred.
• Strong customer service and sales focus with ability to coach staff.
• Familiarity with branch compliance, audit requirements and policy procedures.

Mansioni

• Assist Branch Manager in running a full-service branch.
• Develop new business; expand and retain existing customer relationships.
• Coach staff to deliver excellent customer service and adhere to sales standards.
• Ensure compliance with policies, procedures and audits; monitor branch reports.
• Open new accounts and cross-sell bank products and services.
• Participate in recruitment and staff development activities.
• Support branch transformation and personal banker model.
• Handle administrative tasks and maintain records; balance ATM.
• Provide back-up to Branch Manager and communicate policy updates.

Conoscenze

Sales & Service

Leadership

Coaching

Customer service

Cross-selling

Banking products

Strumenti

CRM software

Core banking system

Descrizione del lavoro

Assists Branch Manager with the management of a full service branch to include its business development activities, personnel, customer service, profitability and operations. This position includes 50% of time spent on Sales and Services, 30% on Management and Leadership, and 20%on Operations. Committed to upholding VCNB Mission Statement and Core Values. Participates in the planning and execution of the branch calling plan. Actively calls on prospective customers to develop new business and existing customers to expand and retain current business customers. Participates in community activities to support organizational goals. Monitors branch production reports, coaches branch staff, and utilizes customer relationship software and skills to achieve branch production goals. Ensures that standard operating procedures, regulations, and policies are followed and provides guidance to branch personnel on operating problems, exceptions, and adjustments. Reviews the required branch reports and ensures that the branch is in compliance with audit requirements. Coaches and mentors branch staff to optimize the customer experience by providing excellent customer service through consistent execution of the VCNB Service Standards. Assists in the implementation and execution of sales development activities. Opens new accounts and cross sells all types of bank products and services. Ensures branch staff are adhering to the VCNB Sales Approach, maintaining service excellence through all channels to fully meet our customer’s needs and expectations. Ensure staff are acquiring the skills to fill open positions within the branch network through active mentoring, coaching and involvement with Employee Development Officer. Participates in active recruiting to bring talent to the bank to fill open positions within the branch network. Participates in interviews of internal and external candidates and is able to provide the direction and guidance needed to develop branch staff. Able to grow the banks consumer loan and credit card portfolio with the following: actively solicit and cross sell products to potential customers, actively interview loan applicants, gather required documentation, input loan requests in appropriate software, close approved requests and process notice of adverse action for modified/denied requests. Able to assist customers with transactions, deposit accounts and consumer loans. Able to be an integral part of the branch transformation plan and evolution of the personal banker model. Performs various administrative duties for the branch including report preparation, maintaining records and files, and maintaining safe deposit box records. Ensures the ATM is maintained and balanced. Serves as back up to the Branch Manager and takes on special projects, as assigned. Attends regular bank meetings and training sessions and is responsible for effectively communicating pertinent information to the branch staff to include policy and procedure changes/updates as well as bank product and sales information.’ Responsible for ensuring the branch is adhering to the VCNB Branch Standards Able to follow established bank policies and procedures Exercise independent judgment and discretion within job duties. All other duties as assigned