Branch Manager

New Dimensions Federal Credit Union; Waterville (ME); On-site; USD 75,000 - 112,000; Full time

Job summary

New Dimensions Federal Credit Union is seeking a Branch Manager to direct daily operations and drive growth in the Waterville area. The role emphasizes coaching staff, achieving branch sales goals, and maintaining service quality in line with Shared Values.

The position requires a 2-year degree and 5–10 years of related experience, with strong communication and leadership abilities to guide consumer and business lending, and to foster member relationships within the community.

Qualifications

• Five to ten years of related experience.
• Two-year college degree or equivalent.
• Strong communication and leadership skills.

Responsibilities

• Coach and train staff to deepen member relationships and sales opportunities.
• Lead branch sales and monitor results; understand revenues and profitability.
• Originates and approves consumer loans; support Teller line as needed.
• Schedule, train, and supervise branch personnel; perform performance reviews.
• Represent the branch in community relations and with partners.
• Ensure compliance with Credit Union policies and procedures.

Skills

Coaching

Communication skills

Team leadership

Trust & diplomacy

Education

Two-year degree

Certification/licensing

Tools

Computer applications

Job description

Role

To direct the operations of the Credit Union facility, ensuring the facility meets organizational, financial, operational, service, security and growth plans. To facilitate and embody the Credit Union's Shared Values.

Essential Functions & Responsibilities

E - 35%

Conducts regular coaching/training sessions with direct reports. Works with their team to recognize opportunities for deepening member relationships through additional deposit and loan opportunities, visual audits, and data mining with Lenders, Account Openers, and the Teller team. Expected to assist in training Consumer Lenders, Account Openers, and Teller staff. Utilizes the Credit Union's Shared Values to help guide the team.

E - 20%

Monitors branch operating results relative to established objectives/goals and ensures appropriate steps are taken to correct unsatisfactory conditions/results. Performs as the sales leader in the branch. Understands revenues, expenses, and how profitability is driven so that branch goals can be achieved. To operate as a subject matter expert with Credit Union products and services.

E - 15%

Originates consumer and business loans. Approves consumer loans within established lending authority. Processes and closes consumer and business loans according to credit union policies and federal and state regulations. Provides support to the Teller line by operating a cash drawer as needed.

E - 10%

Schedules, trains, and monitors the work of branch personnel: conducts timely performance reviews; reviews and approves, denies, or modifies department recommendations from subordinates.

E - 10%

Represents the branch as appropriate within the community and in its relationships with members, sponsor organizations(s), suppliers, other financial institutions and similar groups.

E - 5%

Monitors all branch activities to ensure they are in compliance with established Credit Union policies and procedures.

N - 5%

Performs other job-related duties as assigned.

Performance Measurements

1. To adhere to the Shared Values of the organization.

2. To maintain a cohesive, highly trained, motivated staff sufficient to meet daily branch demands.

3. To promptly address situations within the organization that do not adhere to the Credit Union's Shared Values.

4. To provide informed, professional and accurate service and support to all members and associates.

5. To promote a sales culture within the branch by example. Coach and develop employees to identify cross sales opportunities.

6. To maintain or exceed annual budgeted branch operating and growth plan while maintaining or improving the financial stability of the branch.

7. To develop and maintain business partner relationships with the community and area schools. Coordinate branch participation in community activities.

8. To effectively evaluate the efficiency of the branch and develop specific recommendations for improvements to personnel, facilities, products, pricing, policies, and processes.

9. To ensure recovery of all critical branch functions for business contingency within recovery times set by business constraints or disaster recovery plan.

10. To note observations of employee performance. Give and receive feedback to employees no later than 7 working days, sooner if performance has a negative impact. Complete performance reviews and coaching sessions within the prescribed timeframe.

11. To comply with the requirements of the Bank Secrecy Act, NCUA Rules and Regulations, and any other regulations pertaining to the job as described.

Knowledge and Skills

Experience: Five to ten years of similar or related experience.

Education

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills

Motivating or influencing others is a material part of the job. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. The role requires a significant level of trust or diplomacy.

Other Skills

Highly motivated, strong communication skills, experienced in all aspects of consumer and real estate lending, and proficient with computer applications.

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, stand, and walk, use hands and fingers, reach with hands and arms, talk, and hear. The specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The noise level in the work environment is usually moderate.

This position is not eligible for remote work.

The compensation range for this position is $74,510.40 - $111,765.60.

Our salary structure includes three progression levels:

• Minimum: The entry point of the salary range, reflecting an employee who is building proficiency and developing the knowledge and skills needed to fully perform the role.
• Midpoint: The midpoint of the salary range, reflecting consistent proficiency, fully competent performance, and demonstrated mastery of the responsibilities of the position.
• Maximum: The maximum of the salary range, reflecting an exceptional level of demonstrated knowledge, skills, experience, and sustained performance within the role.

New hires are generally placed within the Minimum range, below the midpoint, based on their qualifications and experience at the time of hire. As employees develop their knowledge, skills, experience, and demonstrated competency in the role, there are opportunities for salary progression within the range at six months following hire, at one year following hire, and then annually thereafter.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.