Assistant Branch Manager

Enterprise Financial Services Corp.; Chandler, Northern (AZ, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Enterprise Bank & Trust in Chandler, AZ is seeking an Assistant Branch Manager to oversee daily branch operations and ensure policy adherence. You will supervise tellers and financial services representatives, provide coaching, and partner with the Branch Manager to meet service and performance goals.

Responsibilities include recruitment and training of staff, handling new accounts, and guiding teams to deliver excellent customer service while maintaining regulatory compliance and security

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in business or related field preferred, or equivalent experience.
• Minimum two years of banking experience and customer service experience.

Responsibilities

• Oversee day-to-day branch operations and ensure compliance.
• Coach associates, create schedules, and address performance issues.
• Partner with Branch Manager to drive customer service and cross-selling goals.
• Manage recruitment and training of branch staff.
• Complete new accounts and teller activities as needed.
• Handle customer concerns and escalate to management when necessary.

Skills

Leadership

Customer Service

Interpersonal Skills

Communication

Problem Solving

Organizational Skills

Teamwork

Education

High School diploma or equivalent

Bachelor’s degree in business related field or equivalent experience

Tools

Microsoft Word

Excel

Google Workspace

Salesforce

IBS

Job description

****Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.********With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a** *Best Bank to Work For* **by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.********Together, there’s no stopping you!****## **Job Title:**Assistant Branch Manager## ## **Job Description:**## ****Summary:****Provides the day- to-day operational management of the branch. Ensures that the branch is adhering to bank policies and procedures. Supervises the activities of branch personnel, including tellers and financial services representatives. Provides leadership and guidance to ensure associate engagement and development. ****Essential Duties and Responsibilities:***** Assists in the supervision of day-to-day operations of new account desks and teller/servicing areas.* Provides coaching to associates, creates schedules, addresses service breakdowns and works with the Manager on hiring employees and performance issues.* Partners with Branch Manager to direct activities of branch associates to ensure complete and efficient customer service.* Observes, monitors, and provides coaching to branch staff as it relates to cross-selling, referral goals and overall branch performance.* Ensures all company policies and procedures pertaining to branch operations are followed.* Handles customer concerns; escalates customer concerns to Branch Manager as needed.* Assists in coordinating recruitment and training of Branch staff.* Completes new accounts and teller activities as needed.* Accepts and completes projects and other miscellaneous duties as assigned.* Completes quarterly unit assessment and ensures team adherence to policy/procedures as it relates to compliance, audit guidelines, and security standards.* Other duties as assigned.****Qualifications:***** Excellent leadership, interpersonal, customer service skills.* Strong organizational skills with a high degree of accuracy.* Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.* Team oriented, possesses a positive attitude and works well with others.* Strong oral and written communication skills.* Excellent problem solving skills.****Supervisory Responsibilities:***** Assists with supervision of Branch staff****Education and/or Experience:***** High School diploma or equivalent required* Bachelor’s degree in business related field or equivalent experience: or equivalent combination of education and experience* Minimum of two years banking experience required* Customer service experience required* Experience working in an environment with individual and team goals preferred* Previous supervisory experience preferred****Computer and Software Skills:***** Skilled in operation of a personal computer, including Microsoft Word and Excel.* Google Suite* IBS* Salesforce****Certificates, Licenses And Registrations:***** Notary License where applicable***Equal Opportunity Statement:*** Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail].