Assistant Branch Manager

Peoples Security Bank & Trust Company; Wilkes-Barre (Luzerne County); On-site; USD 60,000 - 90,000; Full time

Job summary

Peoples Security Bank & Trust Company seeks a branch leadership professional to oversee daily operations and drive customer relationships in the Wilkes-Barre area. The role focuses on delivering financial solutions and coaching staff to meet performance goals.

The position requires hands-on supervision of branch activities, knowledge of deposits and loans, and active community representation to promote financial literacy and bank services.

Qualifications

• Experience leading a branch team and meeting sales/service goals.
• Ability to counsel clients and provide needs-based financial solutions.
• Strong knowledge of consumer deposits, loans, and cash management services.

Responsibilities

• Oversees daily branch operations and staff performance.
• Develops and coaches team to achieve objectives and compliance.
• Counsels clients and expands relationships through in-person or virtual interactions.
• Keeps staff informed on banking regulations and bank policies.
• Represents the bank in the community and participates in financial literacy events.

Skills

Leadership

Relationship building

Financial services

Customer service

Job description

General Responsibilities

Delivers exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community. Actively seeks opportunities to expand relationships. Counsels clients, providing needs-based financial solutions. Capable of supporting clients in-person or virtually. Guides and coaches staff to meet performance objectives and assigned goals. Oversees branch office operations. Responsible for working as an active member of the branch office sales/service team and providing support related to the day-to-day branch operational activities and financial services of the Bank. Supports the team in the absence of the Branch Manager.

Essential Duties

• Performs various duties relating to the Branch as follows:
• Successful Completion of One Bank/One Team/One Brand discipline of collaboration and teamwork in order to achieve bank objectives.
• Maintains working knowledge of Bank's consumer deposit and loan product offerings as well as business deposit and cash management services.
• Engages and advises customers in person and/or virtually in order to attract, retain, and grow relationships.
• Assists clients with deposit account and ancillary service selections in line with their needs, opening them in a timely manner.
• Counsels clients on consumer financing options. Processes and closes consumer loans.
• Aptly and confidently demonstrates and educates our customer base on our technology products and services.
• Collaborates with internal partners to connect customers to experts who can help them with specialized financial services including Wealth Management, Cash Management, and Merchant Processing.
• Provides branch oversight and training in practice of procedures and policies. Keeps up-to-date on changing banking regulations to ensure staff compliance.
• Professionally represents the bank in the community by periodically attending events, tabling, and educating the public on matters of financial literacy and the bank's products and services.
• Oversees the daily operations of the branch. Able to efficiently process transactions as well as provide override approvals and signing authority as needed. In addition addresses customer and staff issues in conjunction with and in the absence of the Branch Manager.

Ancillary Duties

• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer.

Peoples Security Bank and Trust Company is an Equal Opportunity Employer

PI287179100