Assistant Branch Manager

fnbtandfcbcareers; Cottonwood (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

FNBT is seeking a Branch Manager/Assistant role to support daily operations, supervise staff, and drive new account production. You will lead customer service delivery, manage schedules, and ensure adherence to quality standards.

The position emphasizes sales development, team leadership, and regulatory awareness, with flexible hours including evenings and weekends. Bilingual Spanish-speaking abilities are valued to serve a diverse customer base.

Qualifications

• Minimum of one year management/supervisory experience.
• Strong sales skills with the ability to effectively develop business opportunities.
• Excellent communication, leadership and organizational skills.
• Extensive cash handling experience.
• Experience working in a high volume, fast paced environment.
• Familiarity with banking laws and regulations preferred.
• Must be able to work a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Assist the Branch Manager in the daily operation of staff.
• Prepare work schedule, assist with bank balancing, staff meeting, customer care and concerns.
• Deliver quality customer service through personal contact with customers and prospects, adhering to quality standards.
• Evaluate new and existing customer relationships and recommend bank products and services.
• Achieve monthly new account production as assigned by upper management.
• Motivate staff with Branch Manager to reach retail and new account goals.
• Participate in a sales environment including in-store prospecting.
• Attend business development calls or sales opportunities with a manager.
• Manage branch operations and staff in the absence of a manager.
• Conduct training for new hires.
• Provide bank services to a diverse customer base, including Spanish speakers.
• Maintain regular attendance and punctuality.
• Open/close branch and other tasks as needed.

Skills

Sales skills

Communication skills

Leadership

Cash handling

Teamwork

Regulatory knowledge

Management experience

Education

Associate's degree in business/management

High School diploma or equivalent

Job description

• Assist the Branch Manager in the daily operation of staff
• Prepare work schedule, assist with the bank balancing, staff meeting, customer care and concerns
• Assist in the delivery of quality customer service through personal contact with customers and prospects, and adherence to approved quality standards
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Accountable for the achievement of monthly new account production as assigned by upper management
• Work closely with the Branch Manager to motivate staff in achieving retail and new account production
• Participate in an active sales environment that may require in-store aisle prospecting
• Attend business development calls, or other sales opportunities, with a member of management
• Manage branch operations and staff, in the absence of a manager
• Conduct training for new hires
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Complete other tasks as assigned by manager as needed to include, but not limited to, opening/closing branch

FNBT is an equal opportunity employer.

Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Operate a computer and other office machinery
• Schedules are prepared based on business need and subject to change at any time.
• Ability to lift up to 50 lbs

• At least 18 years of age
• High School diploma or equivalency
• Associate's degree in business/management or related degree preferred
• Minimum of one year management/supervisory experience
• Strong sales skills with the ability to effectively develop business opportunities
• Proven ability to establish and maintain sound relationships with existing and potential customers
• Excellent communication skills, leadership and organizational skills
• Extensive cash handling experience
• Experience working in a high volume, fast paced environment
• Banking experience preferred
• Familiarity with banking laws and regulations preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment