Assistant Branch Manager

fnbtandfcbcareers; Batesville (AR); On-site; USD 42,000 - 66,000; Full time

Job summary

FNBT is seeking an Assistant Branch Manager in Batesville, AR to support daily branch operations and staff leadership. You will help drive customer service excellence, sales of bank products, and achievement of new account goals.

This role requires strong sales, communication, and supervisory skills, with a focus on teamwork and compliance with banking standards. Evening/weekend shifts may be required in a high-volume branch.

Qualifications

• Strong sales skills and ability to develop business opportunities.
• Excellent communication, leadership and organizational skills.
• Proven ability to establish and maintain sound relationships with customers.

Responsibilities

• Assist the Branch Manager in daily operation of staff.
• Prepare work schedules and assist with bank balancing and meetings.
• Deliver quality customer service through personal contact and adherence to standards.
• Evaluate customer relationships and recommend bank products/services.
• Contribute to monthly new account production goals.
• Motivate staff to achieve retail and new account production.
• Participate in sales opportunities and in-store prospecting.
• Attend business development calls with management.

Skills

Sales skills

Communication

Leadership

Organizational skills

Customer relationship development

Cash handling

Teamwork

Scheduling

Education

High School diploma or equivalent

Associate's degree in business/management or related degree preferred

Job description

• Assist the Branch Manager in the daily operation of staff
• Prepare work schedule, assist with the bank balancing, staff meeting, customer care and concerns
• Assist in the delivery of quality customer service through personal contact with customers and prospects, and adherence to approved quality standards
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Accountable for the achievement of monthly new account production as assigned by upper management
• Work closely with the Branch Manager to motivate staff in achieving retail and new account production
• Participate in an active sales environment that may require in-store aisle prospecting
• Attend business development calls, or other sales opportunities, with a member of management
• Manage branch operations and staff, in the absence of a manager
• Conduct training for new hires
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Complete other tasks as assigned by manager as needed to include, but not limited to, opening/closing branch

FNBT is an equal opportunity employer.

Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Operate a computer and other office machinery
• Schedules are prepared based on business need and subject to change at any time.
• Ability to lift up to 50 lbs

• At least 18 years of age
• High School diploma or equivalency
• Associate's degree in business/management or related degree preferred
• Minimum of one year management/supervisory experience
• Strong sales skills with the ability to effectively develop business opportunities
• Proven ability to establish and maintain sound relationships with existing and potential customers
• Excellent communication skills, leadership and organizational skills
• Extensive cash handling experience
• Experience working in a high volume, fast paced environment
• Banking experience preferred
• Familiarity with banking laws and regulations preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment