Assistant Branch Manager

First Capital Bank; Charleston (SC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Vacation and sick time

Retirement plan match 5%

Medical and dental insurance

Life and disability insurance

FSA

Job summary

First Capital Bank is seeking an Assistant Branch Manager for our Mount Pleasant retail branch. The role involves leading branch operations, selling bank products, and ensuring compliance with policies and regulations while delivering exceptional customer service.

The position requires a high school diploma or GED and 3+ years in Teller/CSR roles, with Head Teller or Teller Lead experience preferred. You will support audit processes, assist with branch procedures, and occasionally cover Branch

Qualifications

• High school diploma or GED required.
• 3+ years of Teller/CSR experience; Head Teller/Teller Lead experience strongly preferred.

Responsibilities

• Introduce and sell bank products.
• Work independently while following policies, procedures, and regulations.
• Practice critical thinking to identify potential fraud and prevent loss.
• Perform manager overrides as needed.
• Assist with audit responses and branch procedures.
• Provide Teller/CSR support and occasionally fill in as Branch Manager.
• Maintain community culture through excellent customer service.
• Approve timecards and PTO for Universal Bankers biweekly.

Skills

Customer service

Teller experience

CSR experience

Education

High School diploma or GED

Job description

Description

First Capital Bank's mission is to provide profitable, competitive, and responsive community banking services, which exceed the expectations of our customers, stockholders, and employees. We are actively seeking qualified candidates for an Assistant Branch Manager opening at our Mount Pleasant retail branch.

Our rapid growth and commitment to upholding a people-first company culture, has created an ambitious, supportive, and fun atmosphere with extensive opportunities for advancement. As an equal opportunity employer, all qualified applicants are considered without attention to ethnicity, national origin, religion, sex, gender identity, sexual orientation, veteran, or disability status.

REQUIRED EXPERIENCE & QUALIFICATIONS

• A high school diploma or GED
• 3+ years of prior Teller and CSR experience; Head Teller/Teller Lead experience strongly preferred

KEY METRICS FOR SUCCESS

• A proven aptitude for clear, effective, and situationally appropriate communication with customers and bank personnel at all levels
• Keen observational and critical thinking skills, with a high degree of integrity
• Ability to independently and reliably follow policies, procedures, and regulations
• Ability to identify potential fraud and take appropriate action to prevent loss
• Willingness to "wear multiple hats" and genuinely participate in a supportive and collaborative team spirit

PRIMARY JOB DUTIES

• Introduce and sell bank products
• Work independently while following policies, procedures, and regulations
• Practice critical thinking, to identify potential fraud, and take appropriate action to prevent loss
• Perform manager overrides as needed
• Assist with preparation of audit responses, as requested
• Assist the Branch Manager with routine branch procedures and security checks
• Provide occasional Teller/CSR support as requested by the Branch Manager or Retail Director
• Occasionally fill in as Branch Manager as needed
• Preserve the bank’s community culture by actively engaging with all customers and providing excellent customer service
• May also be responsible for approving the Universal Bankers' timecards and PTO requests on a biweekly basis
• Complete all assigned BSA and OFAC training by the due date.
• Open new accounts and conduct transactions in accordance with FCB's new account opening procedures and requirements, and the BSA-related polices: the Bank Secrecy Act (BSA)Policy, the Customer Identification Program (CIP) Policy, and the Office of Foreign Asset Control (OFAC) Policy.
• Raise and report known or suspected violations of policy or law to your supervisor and/or to the appropriate bank authority in a timely fashion.
• Other duties as assigned

BENEFITS

• 3 weeks of vacation time and 2 weeks of sick time
• 6 paid holidays guaranteed annually + up to 5 additional paid holidays (when they fall Sun-Fri)
• 5% match on retirement contributions
• Employer contribution to medical and dental insurance
• 3 medical plans to choose from, including a high deductible option
• Basic vision insurance at no cost fir employee-only coverage and minimal cost for dependents
• Employer-paid life and disability insurance
• Optional employee-paid critical illness, accident, hospital indemnity, term life, and long-term care /permanent life insurance
• Medical and Dependent Care FSA
• Pet discount plan
• $200 annual allowance for bank-branded Lands' End apparel