Administrative Paid Associate Box Office Coordinator Building for the Arts New York, NY US 05/0[...]

Playbill, Inc.; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in the performing arts is seeking a part-time Associate Box Office Coordinator. This role is crucial for managing ticket sales and providing excellent customer service to patrons. The ideal candidate will thrive in a fast-paced environment, possess strong attention to detail, and be enthusiastic about the performing arts. With flexible hours, including evenings and weekends, this position offers a unique opportunity to engage with diverse audiences while supporting the vibrant theatre community. Join a team that values inclusion, collaboration, and creativity in the heart of New York's Theatre District.

Qualifications

• 1-2 years of experience in ticketing or customer service.
• Proven record of punctuality and attention to detail.

Responsibilities

• Selling and issuing tickets using the Spektrix system.
• Answering patron questions and providing customer service.

Skills

Customer Service

Attention to Detail

Ticketing Best Practices

Ability to Work Under Pressure

Education

Experience in Ticketing or Customer Service

Professional or Educational Experience in Theatre

Tools

Spektrix

Job description

Theatre Row, a program of the non-profit Building for the Arts NY, Inc. (BFA), is an Off-Broadway multi-theater complex in the heart of the Theater District that serves as an affordable home for performing arts organizations, and a lively, accessible venue for diverse audiences.

Located just two blocks from Times Square, Theatre Row’s six theaters, five rehearsal studios, and nine offices are rented by over 100 theatre and performance arts companies each year, bringing over 125,000 patrons to Theatre Row annually .

BFA is seeking a part-time Associate Box Office Coordinator (ABC). The ABCs are responsible for handling window and phone sales as well as managing ticket printing and will call. Successful candidates are enthusiastic about patron services and ticketing, have a strong attention to detail, and are familiar with ticketing best practices.

This is a part-time, hourly, non-exempt position. ABCs report to the Box Office Coordinator. ABCs are typically scheduled for 16 to 28 hours per week, including evenings and weekends. This person must be available from 4:00 – 9:00 pm Tuesday-Friday and 12:00 – 8:00 pm on Saturdays.

The Box Office is open to the public daily from 2:00pm-6:00pm for in person and phone sales; and from 2 hours before the first curtain until 30 minutes past the last curtain on days with performances.There are evening performances 6-7 days a week and up to 5 matinee days weekly.

Some holidays will be required.

All employees of BFA will be required to provide proof of vaccination (or provide a medical or religious exemption) to enter the building.

Responsibilities of the Box Office Associate include but are not limited to:

· Selling and issuing tickets using the Spektrix system

· Running will call for multiple shows nightly

· Answering patron questions about the building, facilities, and current & upcoming productions

· Maintaining filing system for the Theatre Row Box Office

· Answering incoming phone calls for ticket purchases or customer service requests and processing accordingly.

· Generating pre-set reports on Spektrix system

· Providing customer service in a friendly yet expedient manner

Required Qualifications:

· 1-2 years of experience in ticketing, front of house, or a similar customer service role in either entertainment or hospitality

· 1 year of professional or educational experience working in theatre

· Proven record of punctuality and attention to detail

· Ability to work well under pressure while maintaining a friendly demeanor

· Physical requirements include the ability to sit for multiple hours at a time, hear patrons over the phone, and lift up to 20lbs repeatedly.

Preferred Qualifications:

· 1-2 years of experience in a theatre box office

· Familiarity with Spektrix

· Familiarity working with third party ticket sellers such as Goldstar, TKTS, TDF, etc.

· Experience working at multi-venue theatres

Pay: This position is paid $21 per hour and does not qualify for benefits.

To apply, please send cover letter and resume to: [e-mail] with subject line “ABC Applicant: [Your Name]”. Resume and Cover Letter should each be one page or shorter and highlight applicant’s abilities in patron services. Please do not send a headshot. No calls will be accepted.

BFA is an equal opportunity employer. We do not discriminate in recruitment or employment on the base of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity or gender expression, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Theater Row is a program of BFA. Building for the Arts NY, Inc. is a 501(c)3 non-profit organization incorporated in the State of New York. We expand access to the performing arts by providing creative space, learning opportunities, and hubs for artistic connection.

( www.bfany.org ). As an organization we embrace the following core values:

· Inclusion : Embrace diversity within the mosaic of our community

· Collaboration : Elevate a multiplicity of ideas and establish trusting relationships

· Respect : Ensure authentic and consistent regard for the experiences, thoughts and opinions of all

· Impact : Enact the change we seek to make in the world and celebrate moments of triumph

· Creativity : Model and encourage avenues for innovative expression and exploration

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