Assistant Box Office Manager

ASM Global; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

ASM Global is seeking an Assistant Box Office Manager to oversee ticketing operations for a vibrant calendar of events in Grand Rapids. The role involves managing box office functions, providing excellent customer service, and ensuring smooth event execution. Joining this team offers a unique opportunity to work in an innovative and inclusive environment, making a substantial impact on the live entertainment experience.

Benefits

Medical, dental, vision insurance

Paid vacation

401k plan

Qualifications

• Experience in ticket sales required.
• Strong organizational and communication skills necessary.
• Ability to handle cash and basic accounting.

Responsibilities

• Manage ticketing operations and financial reconciliation.
• Prepare daily ticket sales reports.
• Train part-time ticket sellers and implement new technologies.

Skills

Organizational skills

Customer service

Communication skills

Cash handling

Basic accounting

Education

Relevant box office experience

Relevant supervisor experience

Tools

Ticketmaster HOST & ARCHTICS systems

AXS

Microsoft Windows

Job description

POSITION: Assistant Box Office Manager

DEPARTMENT: Box Office

REPORTS TO: Box Office Manager

FLSA STATUS: Salary, Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

ASM Global Grand Rapids is seeking a proactive and organized Assistant Box Office Manager to support day-to-day ticketing operations across a dynamic calendar of concerts, sporting events, and live entertainment. This role plays a vital part in ensuring accurate show builds, smooth box office execution, and a top-tier patron experience, all while collaborating with promoters, tour reps, and internal departments.

Essential Duties and Responsibilities

• Lead project management of individual show builds and oversee inventory control, working closely with show management and promoters to meet all ticketing requirements.
• Manage event-day box office operations, including financial reconciliation and settlement of ticket sales.
• Serve as part of the on-call rotation, responding to urgent ticketing needs after hours from a home-based setup.
• Prepare and distribute daily ticket sales reports; maintain accountability for all box office financials.
• Train and support part-time ticket sellers, implementing new technologies and best practices to enhance performance.
• Process ticket sales as needed using Ticketmaster and AXS platforms.
• Foster strong relationships with venue tenants, show promoters, touring personnel, and internal departments to enhance coordination and efficiency.
• Deliver outstanding customer service to guests, addressing inquiries and resolving ticketing issues effectively.
• Availability to work nights, weekends, and occasional holidays is required.
• Perform other duties as assigned to support the box office and overall event operations.

Supervisory Responsibilities (if the specific role needs it)

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; and implementing new technologies and best practices to enhance performance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Solid organizational skills, ability to handle cash, basic accounting, and prior ticket sales experience is required.
• Excellent organizational and communications skills required.
• Working knowledge of computer systems, including Microsoft Windows.
• Experience working with the Ticketmaster HOST & ARCHTICS systems, as well as AXS is strongly preferred.

Education and/or Experience

• Relevant box office experience
• Relevant supervisor experience

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site or Remote

• DeVos Place, DeVos Performance Hall, Van Andel Arena

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.