Assistant Boutique Manager - Soho Women's

LVMH Group; New York (NY); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Disability insurance

Employee discount program

Paid time off

Volunteer time off

Holidays

Mental health support

Family friendly benefits

Reproductive health care

Child and elder care services

Commuter benefits

401k plans with employer matching

Employee referral program

Job summary

Christian Dior Couture in New York is seeking an Assistant Manager to support the Boutique Director/Manager in daily operations, drive sales, and ensure the highest level of customer service aligned with Dior standards.

The role emphasizes managing the sales team, coaching staff, and overseeing merchandising, inventory, and store procedures with a focus on luxury client experience.

Qualifications

• At least 5+ years of retail experience, with at least 1 year in a management role in luxury retail.
• Strong fashion sense and initiative; knowledge of luxury industry.
• Willingness to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Manage day-to-day sales team operations and deliver Dior-standard customer service.
• Open and close the boutique; schedule and coach staff; merchandise and inventory.
• Coach, train, and lead sales associates; set and monitor sales goals.
• Ensure compliance with company policies and security procedures.

Skills

Retail management

Customer service

Team leadership

Merchandising

Communication skills

Job description

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

• Maximize every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandised, and complete inventory
• Ensure policies and procedures are followed in order to achieve maximum results

Job responsibilities

Commercial Performance and Team Management:

• Increase sales and measure sales performance and conversion rates daily.
• Provide and inspire outstanding service to our customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
• Train, coach, develop, and lead sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
• Facilitate proper communication between management and associates

Clientele Service and Management:

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
• Train the team on optimizing Capture Rate and After Sale do develop personal customer database

Product and Stock Management:

• Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)
• Coordinate and participate in department inventories
• Monitor proper pricing of merchandise

Process Management:

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
• Help solve problems that affect the department’s service, efficiency, and productivity
• Lock and secure the store, and oversee compliance with all security procedures
• Any other tasks as assigned from time to time

Requirements

• At least 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
• Demonstration of own initiative
• Ability to work multifaceted hours/days, including nights, weekends, and holidays, as needed
• Availability to work the hours vital to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization and follow-through skills

Additional information

The selected candidate will be offered a salary within the range of $115K- $120K annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience.

• medical
• dental
• vision
• Flexible Spending Accounts
• short and long-term disability
• employee discount program
• various paid time off
• volunteer time off
• holidays
• mental health and wellbeing support
• family friendly benefits
• reproductive health care
• child and elder care services
• commuter benefits
• 401k plans with an employer contributions matching plan
• employee referral program
• and more

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Coutureis part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.