Assistant Boutique Manager - Miami, Aventura

LVMH Group; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

LVMH Group's boutique in Miami seeks an Assistant Manager to partner with the Boutique Director to drive daily store operations and deliver the highest level of customer service in line with Christian Dior expectations.

You will coach and schedule the sales team, merchandise the boutique, manage inventory, and ensure policies are followed while building lasting client relationships and achieving sales goals.

Qualifications

• Experience in managing sales teams and customer service in luxury retail.
• Ability to coach, schedule, and merchandise a boutique.
• Proven track record of achieving sales goals and delivering high service levels.

Responsibilities

• Increase sales and monitor conversion rates daily.
• Provide outstanding service to our customers.
• Train and lead sales associates in selling skills.
• Oversee inventory, merchandising, and store open/close procedures.
• Ensure compliance with company policies and security standards.

Skills

Customer service

Team leadership

Merchandising

Sales coaching

Tools

POS systems

Job description

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

• Improve every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandised, and complete inventory
• Ensure policies and procedures are followed in order to achieve maximum results

Job responsibilities

Commercial Performance and Team Management:

• Increase sales and measure sales performance and conversion rates daily.
• Provide and inspire outstanding service to our customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
• Train, coach, develop, and lead sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
• Facilitate proper communication between management and associates

Profile

Clientele Service and Management:

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
• Train the team on optimizing Capture Rate and After Sale do develop personal customer database

Product and Stock Management:

• Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)
• Coordinate and participate in department inventories
• Monitor proper pricing of merchandise

Process Management:

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
• Help solve problems that affect the department’s service, efficiency, and productivity
• Lock and secure the store, and oversee compliance with all security procedures
• Any other tasks as assigned from time to time

Additional information

Ability to:

• Develop and train associates, build relationships, utilize skills of associates most appropriately
• Effectively manage sales staff toward achievement of sales and clienteling objectives
• Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
• Maintain a fair, consistent set of standards as they apply to work force
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
• Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

Recruitment process

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.