Assistant Boutique Manager, Madison Ave

JP04 Richemont Japan LLC; New York (NY); On-site; USD 110,000 - 120,000; Full time

Job summary

Van Cleef & Arpels in New York is seeking an Assistant Boutique Manager to elevate client experiences, grow the sales team, and sustain high service quality. You will support the Boutique Director and serve as an ambassador of the Maison, modeling VCA values on the floor.

The ideal candidate has 4+ years in luxury retail, previous supervisory experience, strong closing and interpersonal skills, fluency in necessary languages, and willingness to travel.

Qualifications

• 4+ years in luxury retail or equivalent experience.
• Prior supervisory experience is required.
• Strong selling/closing skills and client-service orientation.
• Ability to travel.
• Bachelor’s degree is required.

Responsibilities

• Assist Boutique Director in supporting and guiding the team in all operations.
• Represent Van Cleef & Arpels as an ambassador within the community.
• Help the team achieve performance goals through coaching, closing, and proper floor coverage.

Skills

Sales leadership

Closing skills

Client relationship management

Excel

Word

Multilingual (preferred)

Education

Bachelor’s degree

Tools

CRM

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

The ideal candidate for this role will be responsible for elevating client experiences and nurturing client relationships. Prior supervisory experience is required. The ability to motivate the team and quickly solve sales-related issues is required. Ability to provide solutions to clients’ needs. This role also requires strong selling/closing skills, strong computer skills- Excel and Work proficiency. Foreign language ability applicable to the market is preferred. Bachelor’s degree is required. Luxury sales experience with 4 years in a luxury retail environment is preferred. We are also looking for excellent communications and problem-solving skills and strong interpersonal skills. The ability to travel is a must.

What are we expecting from you?

Reporting to the Boutique Director, you will be responsible for assisting the Boutique Director with the overall management and enhancement of the Boutique, with the main objectives of developing sales, growing the sales teams, and reaching a sustainable high quality of service. As an Assistant Boutique Manager, you must be a true leader in the boutique, sharing VCA values with the teams and acting as a true Ambassador of the Maison.

In this role, you will:

• Assist Boutique Director in supporting and guiding the team in all aspects of operations including policy & procedures and corporate directives


• Represent Van Cleef & Arpels as an ambassador networking within the community


• Help the team achieve performance goals through feedback, coaching, closing, and maintaining proper floor coverage by optimal scheduling


• Liaise with corporate on stock-level, CRM initiatives, and Operations


• Provide excellent customer service and help team nurture and elevate boutique experiences to support growth of sales


• Show perfect knowledge of the back-office operations and ensures products and displays are merchandised effectively to maximize sales.

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

Richemont offers a generous compensation and benefits package for eligible employees.

Expected Salary Range- $110,000 -$120,000 yearly.

This role is annual bonus eligible.