Assistant BD Manager - Operations & Training

Engineered Floors, LLC; Dalton (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Engineered Floors, LLC seeks an Assistant Manager of Business Development to oversee the Commercial Business Development team's daily operations while contributing as an individual contributor. You will ensure timely customer support, quote development, CRM maintenance, training, and performance coaching, and supervise representatives.

You will manage onboarding, collaborate with the Sample Department, analyze costs, and drive process improvements to support growth and customer satisfaction

Qualifications

• Prior supervisory or team leadership experience preferred.
• Experience supporting customer-facing operations.
• Demonstrated ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Lead and oversee the order entry process, ensuring workload balance, operational efficiency, and service-level expectations are met.
• Manage and maintain customer account information to support accurate order processing and sales activities.
• Manage time sheets for Business Development.
• Develop and deliver onboarding and training programs for new sales associates regarding Business Development processes, systems, and services.
• Work closely with the Sample Department to resolve exceptions and opportunities
• Analyze freight costs associated with shipping samples.
• Monitor team productivity and service levels.
• Provide coaching and performance feedback.
• Foster a customer-focused culture that supports internal and external customer satisfaction.
• Develop departmental procedures and process improvements.
• Participate in recruiting, interviewing, and onboarding new team members.
• Assist in employee development and succession planning.
• Create and analyze operational reports and metrics.
• Escalate service and order fulfillment issues.
• Ensure CRM data quality and adherence to company standards.

Skills

Interpersonal skills

Cross-functional collaboration

Excel (PivotTables)

Data analysis

Team leadership

Education

High School diploma / GED

College preferred

Tools

CRM platforms

Order management systems

Job description

Engineered Floors, LLC seeks an Assistant Manager of Business Development to oversee the Commercial Business Development team's daily operations while contributing as an individual contributor. You will ensure timely customer support, quote development, CRM maintenance, training, and performance coaching, and supervise representatives.

You will manage onboarding, collaborate with the Sample Department, analyze costs, and drive process improvements to support growth and customer satisfaction