Assistant Banquet Manager

Benchmark Hospitality at DU; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a premier hospitality team as an Assistant Banquet Manager, where your leadership and communication skills will shine. This role is vital in orchestrating unforgettable events, ensuring guest satisfaction, and maintaining the highest service standards. You'll be part of a supportive and inclusive environment that values your growth and success. With comprehensive benefits and a commitment to employee development, this opportunity allows you to thrive in a dynamic setting. If you have a passion for hospitality and a drive to create exceptional experiences, this is the perfect position for you.

Benefits

Medical Insurance

Dental Insurance

401K Match

Companywide Hotel Room Discounts

Paid Time Off

Employee Assistance Program

Employee Family Events

Partnerships with Major Retailers

Qualifications

• Must be a U.S. citizen or possess a valid work permit.
• Exceptional communication and teamwork skills are essential.

Responsibilities

• Oversee planning and coordination of banquet events.
• Lead shifts and ensure high service standards are met.
• Manage budgets and handle customer complaints effectively.

Skills

Communication Skills

Team Leadership

Detail Orientation

Customer Service

Problem Solving

Time Management

Education

High School Diploma or Equivalent

Hospitality Management Degree

Tools

Microsoft Office Suite

Adobe Acrobat

In-house Applications

Job description

Opening Post Information: Posted Date 3 days ago (12/23/2024 5:06 PM)

Opening ID 2024-50077

# of Openings 1

Job Locations US-TX-San Antonio

Department: Banquets

Position Type: Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Location Description

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

1. Full Time employees have access to Medical and Dental insurance to fit your needs
2. Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
3. 401K match (Let us help you build your financial future)
4. Companywide Hotel Room Discounts
5. Paid Time Off
6. Employee Assistance Program
7. Employee family events
8. Partnerships and discounts with major retailers

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts.

Description

SUMMARY: The Assistant Banquet Manager job description involves overseeing the planning, organization, coordination, and supervision of all banquet events. This role is essential in ensuring that guests receive the highest level of service and satisfaction during their visit. An Assistant Banquet Manager sets up and prepares rooms for events.

This role requires exceptional communication skills and an ability to lead a team of servers and housemen, ensuring that everyone understands their roles and responsibilities. An Assistant Banquet Manager also monitors and manages budgets, handles customer complaints and requests, and ensures that all legal regulations are followed.

The Assistant Banquet Manager shall strive to always provide exceptional service to both internal and external guests. Work directly with the client / group contact as an extension to the Banquet Operations and the Conference Service team(s). S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting the resort as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS:

1. Check Daily, BEOs and Daily Event list and verify changes
2. Verifies meeting and event rooms/space are set according to event documentation and customer requirements.
3. Leads shifts and actively participates in the servicing of events.
4. Adheres to and reinforces all standards, policies, and procedures (SOPs)
5. Assists in maintaining the inventory of function room amenities and other controllable supplies.
6. Attends and participates in all pertinent meetings
7. Conducts room function inspections prior to each event to ensure the room is set according to specifications.
8. Maintains attendance log for Banquet houseman
9. Manages departmental inventories and assets including par levels and maintenance of equipment.
10. Schedules Banquet staff to forecast and service standards, while maximizing profits.
11. Works with Event Planning team to verify flawless delivery of events.

Qualifications

JOB REQUIREMENTS:

1. Must be a United States citizen or possess a valid work permit
2. Must have valid driver’s license and meet company driving standards
3. Must be able to read, write and speak English
4. Must be able to work well under pressure
5. Must be able to accurately follow instructions, both verbally and written
6. Must be highly detailed orientated
7. Proficiency in various applications including:
1. Microsoft Office (Word, Excel, Publisher, Outlook)
2. Adobe Acrobat
3. Power Point
8. Ability to learn in-house applications and utilize them daily.
9. Must be able to work in a fast-paced environment
10. Must have excellent listening skills
11. Must possess excellent communication skills
12. Must be professional in appearance and demeanor
13. Must always ensure a teamwork environment
14. Ability to work a flexible schedule that may include evenings, weekends and holidays
15. Must have the ability to deal effectively and interact well with the guests and associates
16. Must have a passion for creating an exceptional experience for all guests