Assistant Banquet Manager

Columbia University Facilities & Operations; New York (NY); On-site; USD 72,000 - 77,000; Full time

Job summary

Columbia University Facilities & Operations is seeking an Assistant Banquet Manager to support Catering Operations by overseeing daily banquet functions, managing setup, flow, and break-down, and training staff to deliver exceptional guest service.

The role requires leadership and collaboration, strong organizational and communication skills, and the ability to coordinate with kitchen, catering delivery, and venue teams; weekend and holiday availability is required in this high-energy

Qualifications

• Bachelor’s degree or equivalent is required.
• Up to two years of food and beverage service experience.
• Ability to lead and collaborate with teams; strong communication and organizational skills.
• Flexible schedule including weekends and holidays.

Responsibilities

• Provides excellent guest service and ensures guest satisfaction during events.
• Directs set-up and function flow; supervises staff during events and assists with scheduling.
• Trains and counsels service employees and ensures policy adherence.
• Coordinates payroll tasks for banquet staff and requisition of liquor and other items.
• Ensures health, safety, and sanitation standards and maintains cleanliness of storage and banquet areas.
• Performs other related duties as required.

Skills

Leadership

Communication

Organization

Team supervision

Education

Bachelor's degree or equivalent

Hotel/restaurant degree

Tools

Microsoft Word

Microsoft Excel

Delphi

EMS

Job description

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $72,000 - $77,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Under the direction of the Manager, Catering Operations the Assistant Banquet Manager will assist with the oversight of daily Banquet functions and activities. Perform guest service; direct and supervise set-up, function flow, maintenance and break-down of banquets; train team members; supervise and assist with scheduling of team members. The Assistant Banquet Manager will assume the responsibilities of the Assistant Manager/Manager, Catering Operations when required

Responsibilities

• Provides excellent guest service. Greets event host and maintain communication with host throughout the event to ensure complete guest satisfaction. Works closely with kitchen and stewarding staff to effectively communicate all timing of food functions.
• Directs set-up and function flow for events. Provides functional supervision of Porters, and/or Catering Delivery Staff during set-up as well as supervision of wait staff during assigned functions. Assists with the scheduling of Catering Delivery, waiters, bartenders, and coffee service.
• Assists with the recruitment of service personnel. Trains and counsels service employees and ensures that all policies and/or guidelines of the guest service standards are followed.
• Assists with the coordination of payroll tasks for banquet staff members. Coordinates requisition of liquor prior to function; requisition soda, dry goods, and other storeroom items. Assists sales staff with proposed room set-up and capacities.
• Ensures compliance with health, safety, and sanitation standards; ensures organization and cleanliness of all storage rooms and storage spaces. Inspects banquet rooms to ensure proper set-up and cleanliness. Communicates any urgent repairs to relevant department. Maintains updated punch list for Engineering and/or Facilities departments.
• Performs other related duties as required.

Minimum Qualifications

• Bachelor's degree and/or its equivalent
• Up to two years of food and beverage service or other related experience
• Must demonstrate ability to lead as well as collaborate
• Must be detail-oriented and possess excellent organizational and communication skills
• Demonstrated commitment to diversity and cultural sensitivity
• Working knowledge of Microsoft Word and Excel is required
• Requires high energy level to ensure proper execution of tasks and smooth functioning of the banquet
• Must be able to work a flexible work schedule including weekends and holidays

Preferred Qualifications

• Knowledge of event software such as Delphi or EMS is desired
• Hotel/restaurant degree
• Knowledge of international foods/cuisine, foreign and domestic wine
• Familiarity with Continental and French Cuisine; upscale Banquet service and operations
• Knowledge of the New York Metropolitan area

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.