Senior Personal Banker (45350)

Landmark National Bank; Fort Scott (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Group Health Insurance

401k Options with Matching

Paid Time Off (PTO)

Employee Referral Bonus

Job summary

Landmark National Bank in Fort Scott, KS, is seeking a Full-Time Retail Banking Associate to deliver exceptional customer service and build strong customer relationships. This role involves tasks such as processing transactions, training new associates, and participating in community events. Candidates should have a High School Degree and display strong communication skills.

Benefits include health insurance, 401k options, and paid time off. Join a team that values culture, connection, and contribution as you help to create a positive banking experience for our community.

Qualifications

• High school diploma or equivalent.
• Maintain a high degree of discretion and confidentiality.
• Work independently within a team setting.
• Detail-oriented and organized.
• Advanced communication and customer service skills.
• Moderate level of understanding of basic personal computer programs.

Responsibilities

• Provide excellent customer service.
• Develop and maintain relationships with all customers and team members.
• Complete bank transactions securely and confidentially.
• Open new accounts for customers.
• Conduct training for new Personal Bankers.
• Implement regulatory requirements and procedures.

Education

High School Degree

Tools

Internet

Word

Excel

Outlook

Job description

Job Details

• Job Location: Fort Scott Main - Fort Scott, KS 66701
• Position Type: Full Time
• Education Level: High School Degree
• Travel Percentage: Negligible
• Job Shift: Day Shift; rotating Saturday Mornings
• Job Category: Retail Banking

When you work at Landmark, you’ll find we are all about Culture, Connection, and Contribution. You’ll build relationships beyond transactions. You will work with people who want to be better every day and you’ll be challenged to grow and supported in your development. You’ll have an opportunity to make a real difference for our customers and our communities.

HOW YOU'LL CONNECT

Serves as the essential link in delivering the Landmark National Bank commitment to be champions and catalysts for our communities. Connects customers to products and services to support customer and bank success. Delivers exceptional customer service that goes beyond prompt, accurate, and confidential bank transactions to also include a positive, friendly approach to building customer relationships. Works in an environment where individuals are trusted to work independently and as part of a productive, successful team. Models Landmark National Bank core values and assists with mentoring and training fellow associates. Provides efficient, safe, and confidential service to customers and follows all compliance requirements and procedures. Extends work into the local community by assisting with bank promotional activities. Promotes all bank products and services using a proven format while drawing from advanced knowledge of retail and business accounts and services.

WHO YOU ARE

• High school diploma or equivalent
• Maintain a high degree of discretion and confidentiality
• Work independently within a team setting
• Detail-oriented and organized
• Advanced communication and customer service skills
• Moderate level of understanding of basic personal computer programs (Internet, Word, Excel, and Outlook)

WHAT YOU'LL DO

• Provide excellent customer service by demonstrating the Landmark National Bank commitment to be champions and catalysts for our communities, which begins with greeting all customers and guests with a smile and addressing customer needs with prompt and accurate information and resolutions for customer concerns.
• Develop and maintain relationships with all customers and your team of bank associates.
• Support customer and Landmark National Bank success by promptly, accurately, securely, and confidentially completing bank transactions including, but not limited to providing cash management services, accepting, inputting and closing consumer loan requests, opening and maintaining accounts, data entry, issuing debit cards, resetting online bank passwords, initiating and approving wires, second day checks on new customer accounts, ordering currency, verifying and submitting the Currency Transaction Report, and verifying Office of Foreign Assets Control on required transactions, and other transactions.
• Serve customers by opening new accounts.
• Conduct training for new Personal Bankers and serve as a mentor for fellow associates.
• Implement all regulatory requirements and procedures related to transactions and be current on all assigned training courses.
• Utilize a 7 Step Conversation to promote bank products and services, including role play, completing Weekly Checklist, and Needs Solved Sheets.
• Manage professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance.
• Engage in Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, leading when assigned, Weekly Rally Meetings, New Account Training (Retail and Business), and Celebration events.
• Represent the bank well in the community.
• Perform other duties and projects as assigned.
• Adhere to bank policies and procedures.

QUALIFICATIONS AND PHYSICAL DEMANDS

Physical demands: The associate is required to sit or stand, speak, and listen; use hands to touch and grasp objects; and to reach with hands and arms. The associate is occasionally required to move about the facility. Visual ability to view a computer screen for long periods of time is required. The associate must occasionally lift and/or move up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

BENEFITS WE OFFER YOU

• Group Health Insurance options, Dental Insurance, Vision Insurance
• Employee Assistant Program (EAP) and Wellness Reimbursements
• HSA and FSA accounts
• Fully paid Life Insurance and Long-term Disability
• 401k Options with Matching and Profit Sharing Retirement Plan
• Paid Time Off (PTO) program in addition to 11 paid holidays
• Discount on various bank services
• Employee Referral Bonus
• 529 College Savings Plan Payroll Deduction

A credit and background check is a final part of the hiring process.

Landmark National Bank is an EEO/ADA/Veteran employer.