Assistant/Associate Director of Financial Aid Services

Moravian University; Bethlehem (Northampton County); On-site; USD 70,000 - 95,000; Full time

Job summary

Moravian University seeks a Financial Aid leadership professional at the Assistant Director or Associate Director level. The role spans counseling, processing leadership, and operational oversight to support access, affordability, compliance, and student success.

The successful candidate will balance student-centered service with strong operational discipline, collaborating across Admissions, Registrar, and Student Accounts to enhance enrollment outcomes and compliance adherence.

Qualifications

• Bachelor’s degree preferred for Assistant Director; 2+ years financial aid experience for entry level.
• Associate Director requires a Bachelor’s degree and 5+ years of progressively responsible financial aid experience.
• Working knowledge of federal and state aid programs and regulations.

Responsibilities

• Provide high-quality, student-centered financial aid counseling for diverse populations.
• Oversee packaging for undergraduate, graduate, and adult learners and ensure timely disbursement.
• Ensure compliance with Title IV, state aid, and institutional policies.
• Lead staff, supervise student workers, and contribute to office operations and service delivery.
• Coordinate with Admissions, Student Accounts, Registrar, and Enrollment Operations.

Skills

Leadership

Counseling

Communication

Problem-solving

Education

Bachelor’s degree

Master’s degree preferred

Tools

SAP

ISIR

R2T4 processing

Financial aid software

Job description

CLASSIFICATION:

Administrative

DEPARTMENT:

Financial Aid Services

FLSA STATUS:

Exempt

SUPERVISION RECEIVED:

Reporting to the AVP Enrollment

SUPERVISION EXERCISED:

Supervision of student workers

POSITION SUMMARY:

Moravian University invites applicationsfor a Financial Aid leadership professional to serve at theAssistant Director or Associate Director level, basedqualifications and experience.

This role is central to the University’s commitment to access,affordability, compliance, and student success, with responsibilityspanning financial aid counseling, operational oversight,compliance execution, and cross-campus collaboration. Thesuccessful candidate will balance student-centered service withstrong operational discipline, supporting enrollment, retention,and institutional compliance goals.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (BOTHLEVELS):

All candidates are expected to demonstrate competency acrosscounseling, processing, and operational execution, withscope, authority, and leadership increasing by level .

Student & Family Support:

• Provide high-quality, student-centered financial aid counselingfor all populations
• Resolve complex financial aid cases, appeals, verificationissues, and professional judgment requests
• Serve as an escalation resource for sensitive or complexstudent situations

Operations & Processing:

• Oversee and/or perform packaging for all populations, includingundergraduate, graduate, and adult learners
• Support federal, state, institutional, and alternative loanprograms
• Ensure accurate and timely disbursement, reconciliation, andreporting
• Maintain data integrity across financial aid systems

Compliance & Collaboration:

• Ensure compliance with federal, state, and institutionalregulations (Title IV, state aid, institutional policies)
• Collaborate closely with Admissions, Student Accounts,Registrar, Enrollment Operations, and Campus Partners
• Maintain current knowledge of regulatory changes, bestpractices, and compliance guidance

ASSISTANT DIRECTOR OF FINANCIAL AID

Primary Focus:

Advanced case management, counseling,processing leadership, and operational support

Typical Responsibilities Include:

• Manage assigned financial aid caseloads for all studentpopulations
• Process verification, ISIR discrepancies, professionaljudgment, SAP, and packaging
• Support withdrawals, leaves of absence, and R2T4processing
• Assist with state aid, tuition remission, alternative loans,and outside scholarships
• Serve as a first-level escalation point for staff and studentinquiries
• Supervise and train student employees
• Contribute to office operations, calendars, and servicedelivery improvements

Minimum Qualifications:

• Bachelor’s degree preferred
• Approximately 2+ years of financial aid experience orclosely related work
• Working knowledge of federal and state aid programs andregulations

ASSOCIATE DIRECTOR OF FINANCIAL AID

Primary Focus:

Operational leadership, complianceexecution

Expanded Responsibilities Include:

• Provide day-to-day leadership of financial aidoperations, workflows, and service standards
• Lead functional areas
• Lead compliance activities including:
  • SAP policy administration and monitoring
  • Verification oversight and quality control
  • Withdrawals, leaves of absence, and R2T4 processing
  • Reconciliation of federal, state, and institutional aidprograms
• Oversee specialized aid programs (state aid, tuition exchange,tuition remission, veterans benefits, outside scholarships)
• Coordinate operational calendars, deadlines, and internalreporting
• Develop, maintain, and implement policies, procedures, trainingmaterials, and publications
• Partner with Admissions and Student Services

Minimum Qualifications:

• Bachelor’s degree required; Master’s degree preferred
• Approximately 5+ years of progressively responsiblefinancial aid experience
• Demonstrated supervisory or functional leadershipexperience

Title & Compensation Determination:

Final title and compensation will be determined based on:

• Depth and breadth of financial aid experience
• Demonstrated leadership and supervisory responsibility
• Complexity of prior roles and decision-making authority
• Institutional needs at time of hire

Moravian University will not sponsor applicants for a U.S. workvisa for this position.

Moravian University’s mission is to prepare individuals forreflective lives and leadership in a world of change. In support ofthis mission, we are dedicated to fostering an educational andprofessional environment that is enriched by individuals of variedbackgrounds, experiences, and perspectives.

As part of Moravian University’s institutional values, allemployees contribute to upholding our Community Standards and Expectations, whichemphasize respectful engagement, accountability, inclusion, andlifelong learning.

Moravian University is an equal opportunity employer and does nottolerate discrimination, harassment or retaliation against anyapplicant for employment or admission on the basis of acharacteristic protected by federal, state or local laws. Pleasesee Moravian University’s Equal Opportunity and Title IX nondiscrimination statement for additionalinformation.

Please visit moravian.edu/benefits to review benefits offered at Moravian University*

WORK ENVIRONMENT:

The work environment characteristicsdescribed here are representative of those encountered whileperforming the essential functions of this job.

The individual is routinely exposed to indoor conditions, minimumoutdoor weather and temperature extremes, and moderate noiselevel.

We welcome applicants of all abilities and are dedicated tofostering an inclusive work environment. If you need anyaccommodations during the hiring process or in your role, weencourage you to reach out to Human Resources at [e-mail] or610.861.1527. View the standard physical demands for positions at MoravianUniversity.

The specific statements shown in each section of this descriptionare not intended to be all-inclusive. They represent typicalelements and criteria necessary to successfully perform thejob.

*Please visit this link to review the benefit eligibility statusassociated with this position.

Moravian University offers students a private education they willnot find anywhere else: personal attention and preparation for lifewith a record of success longer than our nation's history. Locatedin Bethlehem, Pennsylvania and offering undergraduate and graduatedegrees that blend liberal arts with professional programs,Moravian University has been preparing students for reflectivelives, fulfilling careers, and transformative leadership in a worldof change since 1742. Moravian University is a member of The NewAmerican Colleges and Universities (NAC&U), a nationalconsortium of selective, small to mid-size independent colleges anduniversities dedicated to the purposeful integration of liberaleducation, professional studies, and civic engagement. Visitmoravian.edu to learn more about how the Moravian University focuson education for all prepares its students for life-longsuccess.

Moravian University is an equal opportunity employer valuingdiversity and encouraging individuals from under-representedpopulations to apply.