Assistant And General Managers

NORCROSS GROUP; Alabaster (AL); On-site; USD 38,000 - 65,000; Full time

Job summary

Wingstop in Alabaster, AL is hiring an Assistant Manager to oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve objectives in sales, service, and quality. You will drive guest satisfaction and ensure food quality and safety across all shifts.

The role requires ensuring adherence to company policies, managing schedules, and supervising inventory and team performance to sustain a positive work environment and cost control.

Qualifications

• Understand completely all policies, procedures, standards, specifications & training programs.
• Meet scheduling requirements and cover shifts to ensure smooth operations.
• Maintain cleanliness and sanitary standards per QSC guidelines.
• Inspect inventory levels and ensure timely deliveries and proper counts.
• Address guest concerns with effective, courteous resolution.

Responsibilities

• Oversee and coordinate with store manager the planning, organizing and leadership to achieve sales and service objectives.
• Lead training and development of team to ensure high quality guest experience.
• Monitor food quality, cleanliness, and safety across shifts.
• Manage inventory and cost controls to optimize profitability.
• Ensure adherence to policies and procedures during all shifts.

Skills

Policy compliance

Training & development

Scheduling

Inventory control

Guest service

Cost control

Job description

Job Details: Job Location: Alabaster - Alabaster, AL 35007, Salary Range: $37,500.00 - $6,500.00 Salary, ASSISTANT MANAGER

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

We are looking for excellent assistant manager candidates to oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

Qualifications: DUTIES

• Understand completely all policies, procedures, standards, specifications, guidelines & training programs
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment
• Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no-shows
• Ensure weekly truck delivery are done by the scheduled times, ensuring we are controlling cost by ordering what we need
• Inspect equipment on a daily as well as keeping up with the temp log
• Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager
• Be always prepared for our QSC ensuring cleanliness, procedure’s and equipment are maintained and are up to standard

SKILLS

• Supervising that shift leads are using correct opening/closing procedures and are adhering to company and labor policies during their time with the shift leader
• Oversee that the shift leaders are committing to their goal of order accuracy and exceptional guest service
• Supervise and control with shift leaders daily and weekly inventory as well as chicken counts and waste
• Ensure the shift lead is controlling their staff to ensure a professional, safe and orderly work environment
• Making sure the shift lead deals with any customer complaint in the correct fashion and takes over if the shift lead is unable to come to a resolution.
• Help fill in a position while daily/ weekly cleaning schedules are met so the shift lead can delegate work out to the crew.