Assistant and General Managers

Wingstop; Helena (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Wingstop is seeking an Assistant Manager to supervise store operations in Helena, AL. You will coordinate with the store manager to achieve daily objectives in sales, cost control, and guest satisfaction while prioritizing food quality, cleanliness and sanitation.

The position emphasizes training, scheduling, and leadership of shift leads to deliver excellent service and ensure smooth daily operations. Experience in quick-service or retail management is preferred.

Qualifications

• Oversee and coordinate with the store manager to achieve objectives in sales, cost, guest service and food quality.
• Ensure shift leaders follow opening/closing procedures and labor policies.
• Manage scheduling, inventory, and cleanliness to maintain standards.

Responsibilities

• Supervise and coach shift leaders to meet order accuracy and service goals.
• Handle customer complaints and escalate when needed to resolve issues.
• oversee weekly/daily inventory, chicken counts and waste control.
• Ensure timely truck deliveries and adherence to receiving policies and procedures.
• Maintain cleanliness and QSC standards through daily checks.

Skills

Shift leadership

Guest service

Inventory management

Employee supervision

Training

Job description

ASSISTANT MANAGERWingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.We are looking for excellent assistant manager candidates to oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.DUTIESUnderstand completely all policies, procedures, standards, specifications, guidelines & trainingprogramsAchieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environmentMeet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no-showsEnsure weekly truck delivery are done by the scheduled times, ensuring we are controlling cost by ordering what we needInspect equipment on a daily as well as keeping up with the temp logInspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store managerBe always prepared for our QSC ensuring cleanliness, procedure’s and equipment are maintained and are up to standardSKILLSSupervising that shift leads are using correct opening/closing procedures and are adhering to company and labor policies during their time with the shift leaderOversee that the shift leaders are committing to their goal of order accuracy and exceptional guest serviceSupervise and control with shift leaders daily and weekly inventory as well as chicken counts and wasteEnsure the shift lead is controlling their staff to ensure a professional, safe and orderly work environmentMaking sure the shift lead deals with any customer complaint in the correct fashion and takes over if the shift lead is unable to come to a resolution.Help fill in a position while daily/ weekly cleaning schedules are met so the shift lead can delegate work out to the crew.