Assistant Manager

Wingstop; Texas; On-site; USD 42,000 - 56,000; Full time

Job summary

Wingstop in Texas is seeking an Assistant Manager to assist the store manager in planning, training, and leading the team to achieve sales, quality, cleanliness, and guest satisfaction goals.

You will supervise shift leads, manage schedules, monitor inventory and waste, and ensure compliance with food safety standards while addressing guest concerns and maintaining smooth daily operations.

Qualifications

• Leadership experience in fast-food or retail environments.
• Ability to train staff and enforce opening/closing procedures.
• Focus on guest service, cleanliness and sanitation standards.
• Strong scheduling and cost-control capabilities.

Responsibilities

• Oversee shift leaders to ensure opening/closing procedures and policy compliance.
• Manage scheduling, staffing, and coverage to keep operations running smoothly.
• Monitor inventory, chicken counts, and waste to control costs.
• Address customer complaints promptly and professionally.
• Support daily cleaning and sanitation tasks and vendor deliveries.

Skills

Shift leadership training

Guest service

Scheduling & planning

Food safety & sanitation

Inventory control

Education

High school diploma or equivalent

Job description

ASSISTANT MANAGERWingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.We are looking for excellent assistant manager candidates to oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.DUTIESUnderstand completely all policies, procedures, standards, specifications, guidelines & trainingprogramsAchieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environmentMeet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no-showsEnsure weekly truck delivery are done by the scheduled times, ensuring we are controlling cost by ordering what we needInspect equipment on a daily as well as keeping up with the temp logInspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store managerBe always prepared for our QSC ensuring cleanliness, procedure’s and equipment are maintained and are up to standardSKILLSSupervising that shift leads are using correct opening/closing procedures and are adhering to company and labor policies during their time with the shift leaderOversee that the shift leaders are committing to their goal of order accuracy and exceptional guest serviceSupervise and control with shift leaders daily and weekly inventory as well as chicken counts and wasteEnsure the shift lead is controlling their staff to ensure a professional, safe and orderly work environmentMaking sure the shift lead deals with any customer complaint in the correct fashion and takes over if the shift lead is unable to come to a resolution.Help fill in a position while daily/ weekly cleaning schedules are met so the shift lead can delegate work out to the crew.