Assistant Manager

NORCROSS GROUP; Garland (TX); On-site; USD 35,000 - 44,000; Full time

Job summary

Wingstop is seeking an Assistant Manager at our Garland, TX location. You will partner with the store manager to plan, organize, train, and lead the team to meet sales, cost, and guest satisfaction targets.

You will drive food quality, cleanliness, and sanitation standards while managing scheduling and daily operations. The role focuses on supervising shift leads, ensuring accurate orders, controlling costs, and delivering exceptional guest experiences in a fast-paced environment.

Qualifications

• Understand completely all policies, procedures, standards, specifications, guidelines & training programs.
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment.
• Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed.
• Follow up with the store manager for any callouts or no-shows.
• Ensure weekly truck deliveries are done by the scheduled times, controlling cost by ordering what we need.
• Inspect equipment daily and maintain the temperature log.
• Inspect all products to ensure correct unit count and condition, report differences to the store manager.

Responsibilities

• Oversee shift leads in opening/closing procedures and adherence to policies.
• Ensure order accuracy and exceptional guest service.
• Supervise inventory, chicken counts, and waste.
• Maintain a professional, safe, and orderly work environment.
• Address customer complaints effectively and escalate as needed.
• Assist with daily/weekly cleaning schedules when needed.

Skills

Supervising shift leads

Guest service

Inventory control

Staff training

Problem solving

Scheduling

Job description

Job Details: Job Location: Broadway - Garland, TX 75043, Salary Range: $35,500.00 - $43,500.00 Salary, ASSISTANT MANAGER

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

We are looking for excellent assistant manager candidates to oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

Qualifications: DUTIES

• Understand completely all policies, procedures, standards, specifications, guidelines & training programs
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment
• Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no-shows
• Ensure weekly truck delivery are done by the scheduled times, ensuring we are controlling cost by ordering what we need
• Inspect equipment on a daily as well as keeping up with the temp log
• Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager
• Be always prepared for our QSC ensuring cleanliness, procedure’s and equipment are maintained and are up to standard

SKILLS

• Supervising that shift leads are using correct opening/closing procedures and are adhering to company and labor policies during their time with the shift leader
• Oversee that the shift leaders are committing to their goal of order accuracy and exceptional guest service
• Supervise and control with shift leaders daily and weekly inventory as well as chicken counts and waste
• Ensure the shift lead is controlling their staff to ensure a professional, safe and orderly work environment
• Making sure the shift lead deals with any customer complaint in the correct fashion and takes over if the shift lead is unable to come to a resolution.
• Help fill in a position while daily/ weekly cleaning schedules are met so the shift lead can delegate work out to the crew.