Assistant Account Manager, Luggage Operations - Resort

RESORT PORTER LLC; Lake Buena Vista (FL); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K

Medical Insurance

Dental Insurance

Vision Insurance

Holiday Pay

Paid Time Off

Employee Assistance Program

Pet Insurance

Descripción de la vacante

RESORT PORTER LLC is seeking an Assistant Account Manager to support daily luggage operations across our resort locations. You will lead and develop team members, manage guest service initiatives, and ensure smooth transfers and handling of luggage with a focus on safety and efficiency.

Ideal candidates have 3+ years in logistics/hospitality/ops and strong leadership, communication, and multitasking skills to excel in a dynamic resort environment with diverse shifts.

Formación

• 3+ years of experience in logistics, hospitality, or operations, with leadership experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Ability to prioritize and multitask in a dynamic environment.
• Ability to work a variety of shifts including AM, PM, weekends and holidays.
• Standing, sitting, walking, repetitive movement, lifting up to 70 pounds.

Responsabilidades

• Oversee daily luggage operations including arrivals, departures, storage, transfers.
• Provide coverage across resort locations and airport transfer operations.
• Ensure luggage tracking, reconciliation, and transfer procedures are accurate and timely.
• Monitor staffing, performance, and service standards for efficiency and guest satisfaction.
• Resolve guest concerns, delays and service recovery situations.
• Ensure compliance with TSA/security guidelines, resort standards, and safety protocols.
• Plan and execute during peak periods, holidays, weather events, and high occupancy days.
• Assist scheduling, attendance, coaching, and performance management.
• Conduct operational walkthroughs and monitor productivity and service levels.
• Assist onboarding, training, and ongoing development of team members.
• Maintain equipment like scanners, tablets, luggage carts; secure and return after shifts.
• Monitor equipment usage to reduce loss, damage, or misuse.
• Coordinate repairs and maintenance with leadership when needed.
• Handle guest escalations professionally with timely recovery.
• Maintain positive relationships with resort leadership and RSF.
• Assist with operational reporting, payroll review, shift summaries and incident documentation.
• Uphold Disney’s brand standards, values, and image at all times.
• Other duties as assigned.

Conocimientos

Leadership

Communication

Multitasking

Guest service

Operational planning

Educación

High school diploma or equivalent

Descripción del empleo

RESORT PORTER LLC is seeking an Assistant Account Manager to support daily luggage operations across our resort locations. You will lead and develop team members, manage guest service initiatives, and ensure smooth transfers and handling of luggage with a focus on safety and efficiency.

Ideal candidates have 3+ years in logistics/hospitality/ops and strong leadership, communication, and multitasking skills to excel in a dynamic resort environment with diverse shifts.