Guest Service Representative

RESORT PORTER LLC; Lake Buena Vista (FL); In loco; USD 17.000 - 25.000; Part-time

Descrizione del lavoro

RESORT PORTER LLC is seeking a Guest Service Representative in Lake Buena Vista, FL to manage luggage storage, deliveries, and guest inquiries. The role supports resort operations and ensures a smooth luggage experience for guests.

The position is on site, with shifts including mornings, evenings, weekends, and holidays; prior luggage/hospitality experience is preferred and the role is tipped.

Competenze

• High school diploma or equivalent preferred.
• 1+ years in luggage services or hospitality preferred.
• Strong organizational, communication and interpersonal skills.
• Ability to prioritize and multitask in a dynamic environment.
• Ability to work AM/PM shifts, weekends and holidays.
• Standing, walking and lifting up to 70 lbs.

Mansioni

• Greet guests warmly and provide a welcoming first impression.
• Assist guests with storing and transporting luggage.
• Coordinate timely luggage delivery to guest rooms.
• Provide information on resort amenities, transport and services.
• Assist with groceries and luggage carts as needed.
• Provide rented scooters, strollers, and wheelchairs when required.
• Respond promptly to guest inquiries and requests.
• Maintain secure, clean, and organized luggage areas.
• Follow safety protocols to protect guests and staff.
• Uphold resort brand standards and service quality.
• Perform other duties as assigned.

Conoscenze

Organizational skills

Communication skills

Interpersonal skills

Multitasking

Prioritization

Formazione

High school diploma or equivalent

Descrizione del lavoro

Description

We are seeking a highly organized, customer-focused Guest Service Representative to join our resort operations team! In this role, you will play a key part in ensuring smooth daily luggage service delivery, coordinating luggage pickups and deliveries, communicating with drivers and resort teams, and monitoring service requests.

This is a tipped position.

Essential Duties & Responsibilities:

• Greet guests warmly upon arrival, offering a welcoming first impression.
• Assist guests with storage of check-in and check-out luggage.
• Coordinate and ensure the timely delivery of luggage to guest rooms.
• Offer detailed information about resort amenities, activities, transportation, and services.
• Assist with groceries and luggage carts.
• Provide guest with rented scooters, strollers, and wheelchair (if needed).
• Respond promptly to guest inquiries and requests.
• Address and resolve concerns related to luggage handling or storage.
• Ensure luggage areas are secure, clean, and well-organized.
• Follow safety protocols to prevent accidents and ensure guest and personal safety.
• Uphold resorts brand standards, values, and image at all times.
• Other duties as assigned.

Requirements

• High school diploma or equivalent preferred.
• 1+ years of experience in luggage services or hospitality preferred.
• Strong organizational, communication and interpersonal skills.
• Ability to prioritize and multitask in a dynamic environment.
• Ability to work a variety of shifts including AM shifts, PM shifts, weekends and holidays.
• Standing, sitting, walking, repetitive movement, lifting of heavy items (up to 70lbs)