Assignment Representative

Inside Higher Ed; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading educational institution in Los Angeles is seeking an Assignment Representative to manage housing assignments and provide exceptional customer service. The role requires 2 years of customer service experience, proficiency in MS Office, and strong communication skills. Ideal candidates will offer support to students and their families during the housing assignment process in a dynamic team environment.

Qualifications

• 2 years experience in customer service and/or related work experience.
• Experience in higher education preferred.
• Proficiency with MS Office, particularly Excel.

Responsibilities

• Advising students and parents on housing options and applications.
• Managing housing inventory and annual room configurations.
• Providing high-volume customer service through various channels.

Skills

Customer service experience

Communication skills

Time management

Proficiency in MS Office

Active listening

Critical thinking

Education

High School Diploma or GED equivalent

Bachelor's Degree

Tools

Microsoft Excel

Job description

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Department Summary At UCLA Housing & Hospitality (H&H), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&H team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&H team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve. Position Summary The Assignment Representative provides a broad range of administrative, customer service, and operational functions in support of the Housing Assignment Office that manages the housing assignment process for University-owned housing. This includes over 19,000 single undergraduate students, over 3,000 graduate students, and over 1,000 family and mixed-use apartments. The incumbent serves as a representative in the Housing & Hospitality Services call center, providing high-volume customer service through phone, email, Live Chat, written correspondence, and in-person interactions. Responsibilities include advising students and parents on housing options, applications, and contractual obligations; managing housing inventory and annual room configurations; reconciling occupancy reports to ensure accuracy and maximize facility use; and counseling students on contract changes, transfers, cancellations, and move-out processes. The role also maintains student records, coordinates with campus departments on housing assignments, and supports the Housing Services team through collaboration and cross-training. Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications 2 years experience in customer service and/or related work experience (Required) Experience in higher education (Preferred) Experience in residential housing (Preferred) Proficiency with MS Office, particularly Excel (Required) Ability to use a 10-key by touch (Required) Requires strong verbal and written communication skills, active listening, critical thinking and time-management skills (Required) Ability to work weekends (Required) Requires good verbal and written communication skills, active listening, critical thinking, multi-task and time management skills. (Required) Education, Licenses, Certifications & Personal Affiliations High School Diploma or GED equivalent (Required) Bachelor's Degree (Preferred) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. E-Verify Check: The position is funded by federal contracts/subcontracts requiring UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate(s) must pass the E-Verify check. Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired. Schedule 7:30am to 4:30pm Union/Policy Covered CX-Clerical & Allied Services Complete Position Description https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Blank%20Assistant%203%20(MI-DPT313000-JC004722-PD168271)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Online Audio and Video Media

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