IT Support Technician (Contractor)

Commonwealth of Massachusetts

Boston (MA)

On-site

USD 41,000 - 48,000

Full time

8 days ago

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Benefits offered by this job

Hybrid work schedule

Job summary

Massachusetts Teachers' Retirement System in Charlestown, MA is seeking an IT Support Technician to provide day-to-day technical assistance for about 125 staff, covering end-user devices, applications, and service desk operations. The role offers exposure to Citrix, AWS, Microsoft 365, and Nutanix, with onsite to hybrid work options and potential conversion to full-time.

Candidates should have 1–3 years of IT support and an associate degree.

Qualifications

Associate degree in IT, CS, or related field preferred.
1–3 years IT support, help desk, or customer service experience.
MS-900 or CompTIA Network+ certifications preferred.
U.S. Citizenship or Permanent Residency required.

Responsibilities

Provide daily technical support for Microsoft 365, MTRS web applications, and Commonwealth applications.
Log and track service desk tickets using Track-It under guidance.
Maintain hardware and software inventory including PII assets.
Perform routine updates, patches, and maintenance under supervision.
Serve as primary contact for vendor and staff support; coordinate telecom issues.
Assist with data center hardware and software inventory.
Participate in special projects as assigned.

Skills

Microsoft 365

Windows troubleshooting

Networking basics

Communication skills

End-user support

Education

Associate degree in IT / Computer Science

MS-900

CompTIA Network+

Tools

Track-It

Citrix

AWS

Nutanix

Dell WYSE

Job description

An Official website of the Commonwealth of Massachusetts

Job Description

Description

FUNCTIONAL TITLE:

LOCATION:

M assachusettsTeachers’Retirement System

500RutherfordAve.,Charlestown,MA02129

HOURLY RATE :

$30-$35/hour (based on experience)

DATE OF POSTING

Tuesday, August 18, 2026

APPLICATION DEADLINE

Candidates will be interviewed on a rolling basis.

The Massachusetts Teachers’ Retirement System (MTRS) is the pension plan for the Commonwealth’s public-school educators.The plan provides retirement, disability, and survivor benefits to more than 71,000 recipients and maintains and services retirement accounts for over 102,000 active members and 35,000 inactive members.

GENERALSTATEMENTOF DUTIES

Reporting to the Chief Technology Officer (CTO) and senior IT staff, the IT Support Technician provides day-to-day technical support for approximately 125 staff, covering end-user devices, applications, and service desk operations.The IT Support Technician will gain hands‑on experience across infrastructure, cloud platforms, end‑user support, and vendor management — including Citrix, AWS, Microsoft 365, and Nutanix.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Provide daily technical support for Microsoft 365, MTRS web applications, and Commonwealth applications.
Monitor and respond to service desk requests involving PCs, operating systems, printers, phones, and other hardware; log, track, and expand tickets using Track‑It under senior staff guidance.
Maintain hardware and software inventory in Track‑It, including assets that store Personally Identifiable Information (PII).
Perform routine application updates, patches, and maintenance under senior staff guidance.
Serve as the primary technical contact for vendor phone support and staff support requests; coordinate and elevate telephone equipment issues as needed.
Assist with data center hardware and software inventory as directed.
Participate in special projects as assigned.

Qualifications

Educationand Experience

Associate degree in IT, Computer Science, or a related field preferred.
1–3 years of IT support, help desk, or customer service experience, including internships or co‑ops.
Microsoft 365 (MS‑900), CompTIA Network+, or similar certifications preferred.
U.S. Citizenship or Permanent Residency required.

Skillsand Abilities

Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams, and related tools).
Ability to troubleshoot Windows PCs, printers, software, and basic network issues.
Basic awareness of networking concepts (LAN/WAN, VPN, TCP/IP) and cybersecurity best practices.
Experience with Dell WYSE devices is a plus.
Familiarity with service desk ticketing systems; Track‑It experience is a plus.
Strong listening, problem‑solving, and written communication skills.
Comfortable supporting end users by phone, in person, or remotely.
Eager to learn and grow in a collaborative, fast‑paced environment.

EXPECTEDHOURSOF WORK

The IT Support Technician is requiredtoreporttotheofficefivedaysperweekfor the first 90 calendar days of employment. Work hours are flexible, but are generally Monday through Friday, 8:00 AM to 4:00 PM (30‑minute lunch) or 7:45 AM to 4:00 PM (45‑minute lunch).This position should not exceed 37.5 hours per week and may require an occasionally flexible schedule .

This contract position is designed as a potential pathway to permanent, full‑time employment. Contractors who demonstrate strong performance and reliability during the approximately 90‑calendar day engagement will be actively considered for conversion to a full‑time role. Full‑time employees receive the comprehensive benefits of Commonwealth employment, including enrollment in the State Employees' Retirement System, health and dental insurance, paid leave, and paid holidays.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Aff… etc

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self‑select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title

It Professionals

Primary Location

United States-Massachusetts-Charlestown- 500Rutherford Ave

Job

Information Systems and Technology

Agency

Massachusetts Teachers' Retirement System

Schedule

Full‑time

Shift

Day