Asset Recovery Specialist

SWBC; Shavano Park (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Work-life balance

Career growth opportunities

401(k) retirement plans

Wellness program

Job summary

SWBC is seeking a detail-oriented professional to assist in the sale of recovered vehicles and to help clients recover collateral. You will manage title documents, coordinate with auctions and repossession agents, and maintain comprehensive records for asset recovery.

The role requires strong organizational skills, reliable communication, and proficiency with MS Word and Excel. A high school diploma is required, and the position supports growth within SWBC's asset recovery operations.

Qualifications

• Demonstrated customer service experience and strong interpersonal skills.
• Excellent written and verbal communication abilities.
• Proficient in MS Word and Excel.
• Ability to type at least 60 wpm accurately.
• Able to sit/stand for extended periods while handling paperwork.

Responsibilities

• Ensure vehicles delivered to auctions nationwide are properly stocked as SWBC units.
• Process title documents and lien perfection; maintain accurate records.
• Maintain asset recovery logs and inventory; ensure files are complete.
• Coordinate with vendors and repossession agents for timely vehicle delivery.
• Review vendor invoices for accuracy and approve payments.
• Prepare Letters of Intent and Guarantee of Title for repossessions.

Skills

Customer service

Organizational skills

Communication

Typing 60 wpm

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

Job description

SWBC is seeking a talented individual to assist in the sale of recovered vehicles to offset losses and assist clients in recovering their collateral.

Responsibilities

• Ensures that vehicles delivered to auctions nationwide are correctly stocked as SWBC units; requests condition reports from auction and entered into the claim diary; prints vehicle values and any damages are reviewed with the supervisor; requests is made to the auction and followed closely until the vehicle is ready for sale if any reconditioning is approved; provides the auction with required title documents and supervises floor pricing to set for sale; and forwards any auction bids directly to supervisor for counter, decline, or sale approval.
• Verifies all title documents and DMV processes; submits title packets to the particular DMV or title vendor for lien perfection; and informs both the Claims and Asset Recovery Departments of any changes to titling laws that will affect lien perfection.
• Ensures titles, current inventory, sold vehicles, complete/dormant files, paid claim files, and stored files are correctly listed in the Asset Recovery Logs.
• Processes reassignments to our vendors by providing all required documents.
• Maintains frequent contact with vendors and repossession agents to ensure recovered vehicles are delivered to auction in a timely manner.
• Enters updates from vendors into our history and provides clients with their weekly updates.
• Contacts tow facilities and law enforcement offices to provide documents and payment information needed for release of impounded units; schedules pick‑up and delivery to auction through independent repossession agents.
• Reviews all vendor invoices for accuracy before submitting to supervisor for payment approval.
• Reviews all documents provided by clients for Skip Assignments.
• Prepares Letters of Intent and Guarantee of Title for supervisor review at the time of repossessions; inventories completed files for secure storage and orders any needed files from storage; develops supply request for approval.
• Ensures reports associated with assignments, repossessions, titles and sales are maintained.

Qualifications

• High School Diploma or equivalency.
• At least one (1) year of customer service, collections, auto remarketing or related experience.
• Working knowledge of current office related computer programs to include MS Word and Excel.
• Excellent interpersonal, organizational, and telephone etiquette skills.
• Strong workflow and communication skills, both in written and verbal.
• Able to type a minimum of 60 wpm accurately.
• Able to sit for long periods of time while processing recovered vehicle information.
• Able to stand, stoop, and kneel for long periods of time while filing and maintaining inventory.
• Able to lift and carry 10-20lbs of documents and other records as needed.

Benefits

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program *Based upon employee eligibility

Additional Information

SWBC is a Substance‑Free Workplace and requires pre‑employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law.