Credit Collections Specialist

Acro Service Corp; Orlando (FL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Acro Service Corp in Orlando, FL is seeking an Asset Recovery Agent for a hybrid, two-year W2 contract. You will perform collections tasks, evaluate accounts, and report KPI metrics to minimize financial risk.

You’ll liaise with outside agencies, contact delinquent customers, audit payment plans, and support write-offs while ensuring compliance with company policies. Requires strong communication and analytical skills.

Qualifications

• Three years of collections/asset recovery experience or call center experience.
• Experience in a utility call center is preferred.
• Strong written and verbal communication skills.
• Excellent analytical and negotiation abilities.

Responsibilities

• Perform various collections tasks and monitor KPI reporting to minimize financial risk.
• Evaluate customer accounts to ensure adequate security deposits and manage deposit adequacy.
• Coordinate with outside agencies for data and reconciliations; handle delinquent accounts.
• Audit payment plans and arrangements following established guidelines.
• Support write-off processes from initiation to completion and suggest improvements.

Skills

Bill evaluation

Payment plans

Policy & procedures

Analytical thinking

Negotiation

Education

High School Diploma or GED

Tools

CC&B

OneView

MDM

LexisNexis

Experian

Pacer

Cognos

Power BI

Job description

Position Title: Asset Recovery Agent (Hybrid)

Duration: 02- Year Contract on W2 (possible extension)

Position Description

• :Performs various collections tasks, identifies process improvement opportunities, and tracks and reports on completed activities and KPI’s to ensure financial risk is minimized
• .Evaluate customer accounts to ensure adequate security deposits and manage deposit adequacy and bill-up through various methods
• .Monitor collection and severance processes based on financial and credit analysis of both residential and commercial accounts
• .Act as a liaison with outside collection agencies for account data, invoice reconciliation and other customer needs
• .Contact customers by mail, email, or telephone, regarding delinquent accounts that require special handling
• .Audit payment plans and payment arrangements based on established guidelines and maintain monthly reporting
• .Coordinate the write-off process from initiation to completion; Make recommendations for process improvements within Credit and Collections
• .Understand, interpret and explain company policies and procedures relating to collection, severance, and write off processes and the action related to each; Process Bankruptcy requests for service accounts, this includes communication with internal and external attorneys, handle deposits, and account set up; this may also require appearance in bankruptcy court
• .Participate in various projects, committees, and testing new initiatives/programs or other special assignments
• .Perform other duties as assigned

.
Skills Require

• d:Working knowledge of all, but not limited to, the following: o Bill evaluation; o Payment plan and payment arrangement set up; o Process and procedures handbooks, training materials, and service request forms; o Software Application (i.e., CC&B, , OneView, MDM, Lexis Nexis, Experian, Pacer, Cognos, Power Bi
• );Familiarity with all but not limited to the following: o Equipment (i.e., Hi Path Phone System); o Related industry, organizational and departmental policies, practices and procedures; legal guidelines, ordinances and law
• s.Strong written, verbal, and interpersonal communication skill
• s.Excellent analytical skills to work with delinquent accounts and analyze account financial data, identify problems/opportunities, interpret policies, and propose solution
• s.Good negotiation skills to address payment plans and repaymen
• t.Make arithmetic computations using whole numbers, fractions and decimals, and percentage
• s.Proficient in Microsoft Office Suite (Outlook, Wor

d,
Experience Requir

• ed:Customer Experience & Sales, Action Oriented, Attention to Detail, Being Resilient, Customer Focus, Nimble Learning, Resourcefuln

ess
Education Requir

• ed: High School Diploma or
• GED.Minimum of three (3) years of: o collections/asset recovery o and/or call center experie
• nce.Experience in a utility call center, prefer

red.
Additional Informat

• ion: Hybrid work schedule - 2 days remote Mondays & Fridays & 3 days in office (T-Th) or additional days based on business