Recovery Analyst

Jobtailor; San Diego (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Jobtailor is seeking aCollections Specialist in San Diego to manage a portfolio of delinquent accounts and work with customers to discuss repayment options. You will review financial information, negotiate payment plans, and document all recovery activities.

The role requires 2+ years in collections or related financial services, strong communication and negotiation skills, and proficiency with CRM systems such as Salesforce.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in collections or related financial services field.
• Proven strong communication and negotiation skills.
• Ability to build rapport and manage challenging conversations professionally.
• Experience reviewing financial information such as bank statements preferred.
• Strong problem-solving and critical thinking skills.
• Excellent organization and time management abilities.
• Experience with CRM systems such as Salesforce or similar.

Responsibilities

• Manage a portfolio of delinquent and distressed accounts and pursue repayment options.
• Contact customers by phone, email, and other channels to discuss repayment and resolve balances.
• Review bank statements and financial activity to understand a customer's financial situation.
• Identify repayment solutions, including payment arrangements and settlements.
• Negotiate payment plans and recovery agreements while maintaining positive relationships.
• Document interactions and recovery efforts accurately and thoroughly.
• Monitor arrangements and follow up on outstanding commitments.
• Escalate complex accounts and legal matters to internal teams as needed.
• Identify trends to improve recovery strategies and portfolio performance.
• Maintain compliance with company policies and applicable regulations.

Skills

Strong communication

Negotiation

Relationship building

Problem solving

Time management

Organization

Financial analysis

Education

Bachelor's degree

Tools

Salesforce

Microsoft Excel

Job description

Responsibilities

• Manage a portfolio of delinquent and distressed accounts.
• Contact customers by phone, email, and other communication channels to discuss repayment options and resolve outstanding balances.
• Review bank statements, account activity, and financial information to better understand a customer's financial situation.
• Work with business owners to identify repayment solutions, including payment arrangements, settlements, and other recovery options.
• Negotiate payment plans and recovery agreements while maintaining positive customer relationships.
• Document account activity, customer interactions, and recovery efforts accurately and thoroughly.
• Monitor repayment arrangements and follow up on outstanding commitments.
• Escalate complex accounts and legal matters to the appropriate internal teams.
• Identify trends and provide feedback that may help improve recovery strategies and portfolio performance.
• Maintain compliance with all company policies and applicable regulations.

Requirements

• Bachelor's degree or equivalent combination of education and experience
• 2+ years of experience in collections, account servicing, recovery, loan servicing, financial services, or a related field
• Strong communication and negotiation skills
• Ability to build rapport and manage challenging customer conversations professionally
• Experience reviewing financial information such as bank statements or business financial documents is preferred
• Strong problem-solving and critical thinking skills
• Excellent organization and time management abilities
• Proficiency with Microsoft Excel and CRM systems such as Salesforce
• Experience working in commercial lending, fintech, or financial services is a plus.