Asset Protection Specialist - Secure & Welcoming Retail

Gapinc; Columbus (IN); On-site; USD 38,000 - 62,000; Full time

Job summary

Gap Inc. is seeking an Asset Protection Service Representative to maintain a strong, visible presence at store entrances and on the sales floor, deterring theft and promoting a safe shopping environment.

You contribute to protecting people, products, and brand experiences across Gap, Old Navy, Banana Republic, and Athleta. You greet customers with warmth, monitor behavior, report suspicious activity, and support store teams during escalations.

Qualifications

• Strong observational skills and attention to detail in a fast-paced retail environment.
• Ability to remain calm, professional, and customer-focused in high-pressure situations.
• Excellent interpersonal and communication skills; engage with customers and team respectfully.
• Willingness to learn and apply safety and security protocols.
• Flexible and adaptable to changing priorities and store needs.
• Passionate about creating a safe, inclusive environment.

Responsibilities

• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
• Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

Skills

Observational skills

Calm under pressure

Customer service

Communication

Attention to detail

Job description

Gap Inc. is seeking an Asset Protection Service Representative to maintain a strong, visible presence at store entrances and on the sales floor, deterring theft and promoting a safe shopping environment.

You contribute to protecting people, products, and brand experiences across Gap, Old Navy, Banana Republic, and Athleta. You greet customers with warmth, monitor behavior, report suspicious activity, and support store teams during escalations.