Asset Protection Specialist – Customer Experience

CVS Health Corporation; Pasadena (CA); On-site; USD 29,000 - 41,000; Full time

Job summary

CVS Health Corporation in Pasadena, CA is seeking an Asset Protection Coordinator to strengthen customer experience and deter theft. You’ll monitor store activity, support security processes, and collaborate with store leadership and AP teams to safeguard assets while delivering exceptional service.

Ideal candidates have 1–3 years in protection, strong observation, and effective communication skills. This full-time role requires flexibility for nights/weekends and offers comprehensive benefits.

Qualifications

• Excellent customer service and the ability to engage with shoppers.
• Strong observational skills with accuracy in reporting.
• Able to communicate clearly with customers, store teams and leadership.
• Flexibility to work nights and weekends as required.
• 1–3 years of relevant experience in loss prevention or retail protection.

Responsibilities

• Provide attentive customer service and assist with securing displays.
• Monitor store activity to deter external theft; do not apprehend suspects.
• Inspect high-risk areas and ensure protection equipment usage.
• Prepare external theft reports and share insights with stakeholders.
• Collaborate with store leadership and AP teams to reduce losses.

Skills

Customer service

Observational skills

Communication

Team collaboration

Schedule flexibility

Education

High School Diploma or GED

Job description

CVS Health Corporation in Pasadena, CA is seeking an Asset Protection Coordinator to strengthen customer experience and deter theft. You’ll monitor store activity, support security processes, and collaborate with store leadership and AP teams to safeguard assets while delivering exceptional service.

Ideal candidates have 1–3 years in protection, strong observation, and effective communication skills. This full-time role requires flexibility for nights/weekends and offers comprehensive benefits.