Asset Protection Service Representative - Forest Hills

Gap; New York (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) match

Employee stock purchase plan

Medical, dental, vision, and life保险

See more benefits

Job summary

Gap seeks an Asset Protection Service Representative to help create a safe, welcoming environment in our stores across our brand family. You will deter theft, protect people and products, and support positive customer experiences on the sales floor and at store entrances.

The role emphasizes vigilance, strong communication, and teamwork to protect our brand and ensure a secure shopping environment for both customers and employees.

Qualifications

• Strong observational skills in a fast-paced retail environment.
• Ability to stay calm, professional, and customer-focused in high-pressure situations.
• Excellent interpersonal and communication abilities with customers and team members.

Responsibilities

• Maintain a strong, visible presence at store entrances and on the sales floor to deter theft and promote safety.
• Greet customers warmly and offer assistance while remaining vigilant for safety concerns.
• Monitor behavior and store activity to identify suspicious actions and report to leadership or Asset Protection partners.
• Assist store teams during escalated situations with calm, observant support.
• Support Asset Protection Coordinators during external theft incidents by documenting events per policy.
• Regularly check physical security systems and report issues promptly.
• Share safety and loss-related information with store teams to raise awareness.

Skills

Observational skills

Calm under pressure

Interpersonal communication

Safety protocols

Adaptability

Inclusive environment

Job description

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it. We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About The Role

As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.

What you'll do

• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
• Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

Who you are

• Strong observational skills and attention to detail in a fast-paced retail environment.
• Ability to remain calm, professional, and customer-focused in high-pressure situations.
• Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.
• Willingness to learn and consistently apply safety and security protocols.
• Flexible and adaptable to changing priorities and store needs.
• Passionate about creating a safe, inclusive, and welcoming environment for all.

Hourly Range: $17.00 - $21.80

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.