Asset Protection - Security Ambassador - NYC Flagship

Nordstrom; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Nordstrom is seeking an Asset Protection Security Ambassador to help prevent loss of inventory by engaging with customers and coworkers while maintaining a professional demeanor on the sales floor. You will greet customers, wear Nordstrom-provided security officer style uniform, perform monitoring and surveillance, and assist in emergencies.

Confidentiality and discretion are essential. This role emphasizes accountability, initiative and a calm approach to safety issues, with a focus on reducing

Qualifications

• A valid security license is preferred in some jurisdictions.
• Maintain an active, visible floor presence as a deterrent.
• Remain calm when dealing with safety issues, including aggressive behavior.
• Demonstrate accountability, initiative and ownership.

Responsibilities

• Greet and engage customers in a timely, professional manner and respond to customer needs.
• Maintain visible presence by wearing Nordstrom-provided security officer style uniform.
• Perform monitoring and surveillance activities.
• Assess and assist in emergency situations.
• Reduce and control loss of inventory through audits, training, and education.
• Maintain a high level of confidentiality.

Skills

Customer interaction

Observation and surveillance

Emergency response

Confidentiality

Job description

Job Description

The ideal asset protection security ambassador helps prevent loss of inventory through interactions and training with other coworkers, maintaining a visible presence throughout the store and interacting with customers in a professional and pleasant demeanor.

A day in the life…

• Greet and engage customers in a timely, professional and personable manner and respond to customer’s needs
• Maintain visible presence by wearing a Nordstrom provided security officer style uniform
• Perform monitoring and surveillance activities
• Assess and assist in emergency situations
• Reduce and control loss of inventory through audits, training, and education
• Maintain a high level of confidentiality

You own this if you have…

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon
• The ability to maintain an active, visible floor presence as a deterrent in designated areas
• A calm head when dealing with safety issues, including dealing with suspects who engage in aggressive behavior
• Accountability, initiative and a high level of ownership