Asset Protection & Safety Specialist

Nordstrom, Inc.; Columbia Township (MO); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking an Asset Protection Agent to safeguard customers, teams, and merchandise across store operations.

You will partner with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from diverse emergencies while protecting company profits from shrinkage. Core duties include resolving theft, identifying trends through surveillance and RFID data, and leading audits and training to reduce shrinkage.

Qualifications

• A valid security license is required for this role in select locations.
• The ability to make and be accountable for decisions in a fast-paced environment.
• Clear and concise verbal and written communication skills.
• Strong interpersonal and communication skills.
• Maintain a high level of confidentiality.
• Remain calm when dealing with safety issues and aggressive behavior.
• Demonstrate accountability, initiative and ownership.
• Flexible schedule based on business needs.
• Meet licensing requirements as applicable.
• Experience in investigative, asset protection and security procedures is preferred.

Responsibilities

• Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, upscale, and support internal theft investigations through various methods including exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
• Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Skills

Decision making

Good judgement

Verbal & written skills

Interpersonal skills

Confidentiality

Calm demeanor

Accountability

Flexible schedule

Licensing compliance

Investigation experience

Tools

Video surveillance systems

RFID data

Job description

Nordstrom, Inc. is seeking an Asset Protection Agent to safeguard customers, teams, and merchandise across store operations.

You will partner with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from diverse emergencies while protecting company profits from shrinkage. Core duties include resolving theft, identifying trends through surveillance and RFID data, and leading audits and training to reduce shrinkage.