Asset Protection Manager

Texas EZPAWN L.P.; United States; On-site; USD 65,000 - 110,000; Full time

Job summary

EZCORP is hiring an Asset Protection Manager to lead loss prevention efforts across the operations region. This role focuses on data-driven investigations, policy enforcement, and collaboration with Ops and HR to minimize losses and protect assets.

The successful candidate will design AP dashboards, manage restitution efforts, and communicate risk insights to senior management, ensuring compliance and timely reporting.

Qualifications

• 5 years loss prevention/asset protection/criminal justice experience.

Responsibilities

• Communicates and reports Asset Protection data up, down, and across the organization as needed.
• Analysis-driven investigation production using exception reporting, key metric financials and CCTV.
• Administers and maintains databases and software for exception management, assessments, investigations, and shrink reporting.
• Communicates Asset Protection Controls and Policies.
• Performs required assessments and reports findings to Operations Management and AP Leadership.
• Mitigates internal and external threats to business initiatives.
• Designs and produces AP reports, dashboards, scorecards and exception metrics for asset loss risk visibility.
• Keeps senior management informed of data trends indicating asset loss risks.
• Uses internal/external data to judge business value of decisions and prioritize resources.
• Manages restitution efforts and claims reporting to improve recoveries.
• Reviews internal controls and adherence to policies affecting store assets.
• Conducts training and monitors cash variances to ensure resolution.
• Reduces shrinkage through cross-functional collaboration and issue follow-up.
• Investigates incidents, identifies causes, and applies lessons learned to mitigate repeats.
• Reviews exception reporting tools to identify negative trends for the company.
• Executes AP initiatives, policies, and procedures to minimize losses.
• Conducts review meetings with Regional Ops Director and District Managers on shrinkage trends.
• Identifies shrinkage vulnerabilities and develops reduction solutions.
• Reports internal deficiencies and proposes improvements to AP leadership.
• Ensures investigations are completed timely and policies followed.
• Collaborates with Ops and HR on appropriate responses to unethical activity.
• Reports and analyzes AP results and recommends process improvements to leadership.

Job description

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person - everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What's in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

Texas

The Asset Protection Manager is responsible for supporting field and corporate operations execution of asset protection processes. This role has analysis-based responsibilities as well as investigation and recovery of losses within an assigned Region. The APM manages liaison with external and internal partners to mitigate and prevent further losses. The APM leverages data and technology to focus and accomplish work with high business benefit and utilizes assessment and exception management tools to target and resolve risk.

Key Areas of Responsibility:

1. Communicates and reports Asset Protection-related data up, down, and across the organization, as needed
2. Analysis driven investigation production utilizing exception reporting, key metric financials and CCTV
3. Administers and maintains databases and software for exception management, operational assessments, investigations/recovery, and inventory/shrink reporting
4. Communication of Asset Protection Controls and Policies
5. Conducts operational and regulatory required assessments and provides accurate and timely documentation and reporting of findings to Operations Management and AP Leadership
6. Mitigates internal and external threats to all business initiatives

Critical and Essentials Tasks:

1. Manages design and production of AP reports, dashboards, scorecards, and exception metrics that provide relevant and timely indications regarding asset loss risks and operational compliance
2. Keeps senior management and stakeholders informed of data and trends indicative of asset loss risks
3. Utilizes internal and external data in decision making to determine business value/benefits of decisions and to focus resources on high return efforts
4. Manages restitution effort and claims reporting to ensure and increase timely recoveries
5. Reviews internal controls and adherence to policies and procedures that affect store assets
6. Conducts training when and where necessary, monitoring cash variances and ensuring they are resolved
7. Reduces inventory shrinkage through partnerships with all levels of Operations in the development and execution of Asset Protection initiatives, the follow-up of unresolved installation/repair tickets for security-related equipment and use of available reports to identify potential issues within stores
8. Investigates and resolves incidents discovered or reported, identifying causes and vulnerabilities during post-incident investigation and applying lessons learned to mitigate repeat incidents
9. Accurately, thoroughly and timely reviews all available Exception Reporting Tools to gain maximum value in identifying trends that are negative to Company and/or AP goals
10. Executes Company and AP initiatives, policies, and procedures to mitigate asset losses and maximize Company performance
11. Conducts review meetings with the Regional Operations Director and District Managers to discuss current shrinkage trends and issues
12. Identifies shrinkage vulnerabilities before losses occur and develop solutions to reduce these types of losses
13. Reports on internal deficiency trends that need to be addressed to Operations and AP leadership, and develop solutions that address these deficiencies and trends
14. Ensures that all internal investigations are completed timely and that all of our internal policies and procedures are being followed when it comes to internal investigations
15. Investigates unethical activity and reports results of investigation to management as appropriate
16. Collaborates with Operations and Human Resources to determine appropriate response to unethical activity
17. Reports and analyzes AP investigation results and recommends improvements to processes and procedures to the Director of Asset Protection and appropriate Operations and Human Resource Management for improved asset control
18. Participates in and/or assists in other projects as assigned by the Director, Asset Protection

Requiremen ts:

5 years loss prevention/asset protection/criminal jus