Asset Protection Manager

Northeast Shared Services; City of Rochester (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Northeast Grocery is seeking an Asset Protection Manager to lead loss prevention across 5–8 stores in the Rochester area. You will supervise AP activities, apprehend suspects, and collect evidence for internal investigations, while upholding confidentiality and policy adherence.

You will monitor ORC activity, reduce shrink through frontline controls, coordinate with store teams, and represent the company in hearings with law enforcement. Strong communication and analytical skills are essential.

Qualifications

• Satisfactory internal performance reviews.
• Strong communication skills, including the ability to effectively convey information both verbally and in writing.
• Demonstrates analytical ability and competence in problem solving.
• Must have a valid driver's license.

Responsibilities

• Oversee AP responsibilities for a group of approximately 5 to 8 stores.
• Maintain communication with store management to address issues promptly.
• Apprehend shoplifters and document incidents for investigations.
• Represent the organization to law enforcement and in court hearings on external theft cases.
• Assist with ORC monitoring and shrink reduction controls.
• Ensure compliance with corporate policies and procedures.

Skills

Communication skills

Analytical ability

Problem solving

Driver's license

Education

High School diploma or equivalent

3+ years supermarket/experience

Job description

The Asset Protection Manager is responsible for apprehending shoplifters and completing internal theft/fraud investigations within their assigned stores. The APM is also responsible for monitoring and enforcing shrink reduction controls and identifying ORC activity. This position interacts with store management teams as well as law enforcement agencies to ensure the highest level of loss prevention service is provided. This position reports to the Regional Asset Protection Investigations Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee Asset Protection responsibilities for a group of approximately 5 to 8 stores in assigned area. Constant communication with store management teams to ensure issues are being addressed in a timely manner. Apprehend shoplifters and complete supporting documentation, as necessary, in assigned stores. Conduct interviews and collect all necessary evidence and documentation for the preparation of a complete internal investigation. Maintain strict confidentiality throughout investigation. Monitor assigned stores for Organized Retail Crime (ORC) activity and elevate concerns to Asset Protection Investigations Supervisor. Monitor and enforce certain controls at assigned stores in an effort to reduce shrink. Interact with store management teams to ensure the highest level of Asset Protection service is provided in order to mitigate risk. Represent the organization to law enforcement and court hearings on external theft cases. Ensure that all applicable corporate policies and procedures are being adhered to. Assist store operations to ensure back door receiving practices are being adhered to. Focus on front end operations to reduce the exposure to cash and product loss. Monitor for possible acts of teammate dishonesty. Assist Zone Shrink Specialist and Store Management with perpetual inventory counts and follow up on losses. Ensure physical security standards are being followed at store level on a regular basis. Oversee new store opening Asset Protection requirements in assigned area.

MINIMUM QUALIFICATIONS

• Satisfactory internal performance reviews.
• Strong communication skills, including the ability to effectively convey information both verbally and in writing.
• Demonstrates analytical ability and competence in problem solving.
• Must have a valid drivers license.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent
• 3 + years of supermarket or comparable experience.

Use of AI in Our Work

At Northeast Grocery, we encourage the responsible use of artificial intelligence (AI) tools to help increase efficiency, productivity, and quality of work. Corporate team members may be expected to leverage AI-enabled tools to support tasks such as analysis, content development, problem-solving, and process improvement. All AI use must align with company policies, data privacy standards, and ethical guidelines.

PHYSICAL REQUIREMENTS

Exposure to Cold Environment Frequent 3-5 Hours

Lifting Occasional 1-3 Hours up to 25lbs