Asset Protection Manager

Northeast Shared Services; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Northeast Shared Services is seeking an Asset Protection Manager in Buffalo, NY. The role involves apprehending shoplifters, managing internal investigations, and collaborating closely with store management and law enforcement to provide comprehensive loss prevention services.

Ideal candidates will have strong communication and problem-solving skills, a high school diploma, and at least 3 years of relevant experience. Join us to enhance safety and shrink reduction efforts in our stores.

Qualifications

• Must have satisfactory internal performance reviews.
• Demonstrate strong communication both verbally and in writing.
• Ability to analyze situations and solve problems effectively.

Responsibilities

• Oversee Asset Protection for 5 to 8 stores.
• Apprehend shoplifters and complete documentation.
• Monitor stores for Organized Retail Crime activity.

Skills

Strong communication skills

Analytical ability

Problem-solving competence

Education

High School diploma or equivalent

3+ years of experience in supermarket or comparable setting

Job description

Overview

The Asset Protection Manager is responsible for apprehending shoplifters and completing internal theft/fraud investigations within their assigned stores. The APM monitors and enforces shrink reduction controls and identifies ORC activity. This position interacts with store management teams as well as law enforcement agencies to ensure a high level of loss prevention service. This position reports to the Regional Asset Protection Investigations Supervisor.

Responsibilities

• Oversee Asset Protection responsibilities for a group of approximately 5 to 8 stores in the assigned area.
• Maintain constant communication with store management teams to ensure issues are addressed in a timely manner.
• Apprehend shoplifters and complete supporting documentation in assigned stores.
• Conduct interviews and collect necessary evidence and documentation for the preparation of a complete internal investigation; maintain strict confidentiality throughout the investigation.
• Monitor assigned stores for Organized Retail Crime (ORC) activity and elevate concerns to the Asset Protection Investigations Supervisor.
• Monitor and enforce controls at assigned stores to reduce shrink.
• Interact with store management teams to provide high-level Asset Protection service and mitigate risk.
• Represent the organization to law enforcement and during court hearings on external theft cases.
• Ensure that all applicable corporate policies and procedures are adhered to.
• Assist store operations to ensure back door receiving practices are followed.
• Focus on front end operations to reduce exposure to cash and product loss.
• Monitor for possible acts of teammate dishonesty.
• Assist Zone Shrink Specialist and Store Management with perpetual inventory counts and follow up on losses.
• Ensure physical security standards are followed at the store level on a regular basis.
• Oversee new store opening Asset Protection requirements in the assigned area.

Minimum Qualifications

• Satisfactory internal performance reviews.
• Strong communication skills, including the ability to effectively convey information both verbally and in writing.
• Demonstrates analytical ability and competence in problem solving.
• Must have a valid driver’s license.

Education and Experience

• High School diploma or equivalent
• 3+ years of supermarket or comparable experience.

Use of AI in Our Work

At Northeast Grocery, we encourage the responsible use of artificial intelligence (AI) tools to help increase efficiency, productivity, and quality of work. Corporate team members may be expected to leverage AI-enabled tools to support tasks such as analysis, content development, problem-solving, and process improvement. All AI use must align with company policies, data privacy standards, and ethical guidelines.

Physical Requirements

• Exposure to Cold Environment — Occasional 1-3 Hours
• Exposure to Hot Environment — Occasional 1-3 Hours
• Lifting — Occasional 1-3 Hours up to 25 lbs